Is Smartsheet a good company to work for?

Smartsheet has an overall rating of 3.2 out of 5, based on over 1,381 reviews left anonymously by employees. This rating has decreased by 12% over the last 12 months. 41% of employees would recommend working at Smartsheet to a friend and 30% have a positive outlook for the business. The best reviews about Smartsheet have been left by employees working as Client Development Manager , New Business Representative and Customer Success Manager (CSM) .

Does Smartsheet pay their employees well?

According to anonymously submitted Glassdoor reviews, Smartsheet employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Smartsheet. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at Smartsheet?

41% of Smartsheet employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smartsheet 3.7 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Smartsheet?

Account Executive (113) , Software Engineer (51) , Client Development Manager (49) , Customer Success Manager (40) , Senior Software Engineer (29) , Sales (27) , Solutions Consultant (27) , Enterprise Account Executive (20) , Customer Success Manager (CSM) (19) , Sales Development Representative (18) , Director (15) , Account Manager (14) , Consultant (12) , New Business Representative (12) , Sales Development Representative (SDR) (12)

What are the pros of working at Smartsheet according to real employee reviews?

"When I joined Smartsheet I felt SO much pride and appreciation to be a part of such a great company and culture." ((in 128 reviews)); "Some people in the BI team and people in other teams are great to work with." ((in 118 reviews)); "Great benefits and time off allowance" ((in 111 reviews)); "Work life balance is great" ((in 78 reviews)); "learned about good discovery from great leadership in one of my first few jobs in sales." ((in 72 reviews))

What are the cons of working at Smartsheet according to real employee reviews?

"poor management and overhiring leads to firing" ((in 37 reviews)); "Lots of layoffs post acquisition" ((in 17 reviews)); "Over hired in the beginning of 2022, lots of middle management to navigate and defunct processes" ((in 10 reviews)); "No diversity in many different aspects includinig personality." ((in 10 reviews))

What are employees saying about Smartsheet layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smartsheet layoffs and their outlook for job security at Smartsheet in 2026.

What are the top reviewed Smartsheet locations?

Bellevue , Boston , Seattle , Denver , New York , Chicago , Austin , Raleigh , Los Angeles , San Francisco , Charlotte , Atlanta , Detroit , Dallas , Tampa , Seattle Heights , Washington , New Brunswick , Birmingham , Salt Lake City , Lake Forest , Madison , Phoenix , Albuquerque , Fort Worth , Minneapolis , Minnetonka , Kingsport , Nashville , Indianapolis

Smartsheet reviews

3.2

41% would recommend to a friend

(1,299 total reviews)

Rajeev Singh

29% approve of CEO

30% positive business outlook

Ratings by demographic groups

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Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,299 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews

3.0

Jul 20, 2025

It's just OK

Project manager

Recommend

CEO approval

Business Outlook

Pros

There are plenty of good people here. I've also learned quite a bit in my time here and there are some really smart people to learn from. If you like working remotely then this is the place for you. Benefits are also good (but could be better).

Cons

There are also plenty of not good people here. For a work collaboration software company, there are definite weaknesses when it comes to collaborating internally here. It is a bit of a gaslight factory. People use excuses for why they don't respond or communicate. Lots of incompetent people in leadership levels that should either not be in their current roles or have been sent packing long ago. Product UI (which is improving) is still 20 years behind in alot of areas (such as the premium apps). It's also clear a good chunk of product and engineering have no idea how customers use the product when issues come up and product changes are pushed through.

Smartsheet Response

11mo

Thank you for taking the time to leave a review. We’re happy to hear that you’ve enjoyed working with your colleagues, we have amazing employees! We also appreciate your feedback around areas for improvement. Internal collaboration and communication are priorities for us, and we recognize that delivering a consistent employee experience requires ongoing attention during times of change. Feedback like yours helps highlight where we still need to improve. We've recently welcomed many new leaders who are deeply committed to fostering success for their teams and our company as a whole. Regarding salaries, our compensation team conducts an annual review of all pay ranges to ensure that we remain competitive in the market. Thank you again.

2.0

Jul 20, 2025

Difficult Experience

Account executive - expansion

Recommend

CEO approval

Business Outlook

Pros

Smartsheet as a whole is a great company with great stock perks.

Cons

I would avoid SMB client sales. There was constant turnover and was a very difficult work environment with the leadership.

Smartsheet Response

11mo

Thank you for your review. We’re sorry to hear your experience in SMB client sales wasn’t as positive as your view of Smartsheet as a whole. We understand that leadership and team stability are critical to success, and we take this feedback seriously. Over the past year, we’ve made changes to help foster a more consistent and supportive environment across our sales organization. Thank you again for taking the time to leave a review, and we wish you the best in your next adventure.

2.0

Apr 22, 2025

Where is the upside

Enterprise account executive

Recommend

CEO approval

Business Outlook

Pros

I've learned a lot in the time I've been here and have met a lot of intelligent people.

Cons

There is constant change and then back tracking. The company is building the plane as they fly it which is impossible to keep up with both as an employee and a customer. This is breeding a reputation of mistrust which is unfortunate because at its core this is a great product.

Smartsheet Response

1y

We’re happy to hear that you’ve worked with many intelligent people, our employees are the brightest and best! Thank you for your feedback and advice to management. I believe that you may be referring to our new USM. Our goal with the updated USM is to deliver greater long-term value and flexibility for our customers by providing our customers with a more transparent pricing experience, as well as a way to better manage their subscriptions. We also take customer feedback on this new model very seriously. Thank you again as we create a great experience for our customers and employees.

Viewing 199 - 201 of 1,299 Reviews

Jobs at Smartsheet

Senior Security Engineer II, Application Security (Remote Eligible)

Software Engineer II - App Core (Remote Eligible)

Software Engineer II, FedRamp (Remote Eligible)

Director, Product Design (Remote Eligible)

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