Is Smartsheet a good company to work for?

Smartsheet has an overall rating of 3.3 out of 5, based on over 1,373 reviews left anonymously by employees. This rating has decreased by 12% over the last 12 months. 44% of employees would recommend working at Smartsheet to a friend and 31% have a positive outlook for the business. The best reviews about Smartsheet have been left by employees working as Client Development Manager , New Business Representative and Customer Success Manager .

Does Smartsheet pay their employees well?

According to anonymously submitted Glassdoor reviews, Smartsheet employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Smartsheet. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at Smartsheet?

44% of Smartsheet employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smartsheet 3.7 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Smartsheet?

Account Executive (113) , Software Engineer (50) , Client Development Manager (49) , Customer Success Manager (39) , Senior Software Engineer (29) , Sales (27) , Solutions Consultant (26) , Enterprise Account Executive (20) , Customer Success Manager (CSM) (19) , Sales Development Representative (18) , Director (15) , Account Manager (14) , Consultant (12) , New Business Representative (12) , Sales Development Representative (SDR) (12)

What are the pros of working at Smartsheet according to real employee reviews?

"When I joined Smartsheet I felt SO much pride and appreciation to be a part of such a great company and culture." ((in 135 reviews)); "Some people in the BI team and people in other teams are great to work with." ((in 121 reviews)); "The benefits are great and keep getting better." ((in 94 reviews)); "Work life balance is great" ((in 79 reviews)); "learned about good discovery from great leadership in one of my first few jobs in sales." ((in 72 reviews))

What are the cons of working at Smartsheet according to real employee reviews?

"poor management and overhiring leads to firing" ((in 36 reviews)); "No diversity in many different aspects includinig personality." ((in 10 reviews)); "Smartsheet isn't starting their 401k matching program until April 2020." ((in 7 reviews)); "Promotion is pretty shady and full of favoritism." ((in 3 reviews))

What are employees saying about Smartsheet layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smartsheet layoffs and their outlook for job security at Smartsheet in 2026.

What Smartsheet locations have received the highest employee ratings?

Austin , Bellevue , Chicago , Seattle , Boston , New York , Denver

Smartsheet reviews

3.3

44% would recommend to a friend

(1,290 total reviews)

Rajeev Singh

29% approve of CEO

31% positive business outlook

Ratings by category

3.7

Work/Life balance

3.6

Diversity & inclusion

3.4

Compensation and benefits

3.1

Culture & values

3.0

Career opportunities

2.6

Senior management

Smartsheet has an employee rating of 3.3 out of 5 stars, based on 1,290 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

1.0

Apr 30, 2026

Severe brain drain and total disengagement

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Some people are pleasant Pay is fine

Cons

Most of the knowledge is concentrated among a small handful of people and no one cares Nothing works well anymore The support staff can't even support the product internally anymore

Smartsheet Response

2w

We appreciate your review. Improving our internal documentation and knowledge sharing is a top priority for us right now. Our recent recognition as a Magic Quadrant Leader and our #1 spot in G2’s Best Software Awards speaks directly to the ongoing strength of our platform and teams. That said, we will always look to improve for our customers and employees alike. Thank you for sharing your perspective.

1.0

Apr 28, 2026

GCC doomed to fail because of incompetency

Software development engineer (sde)

Recommend

CEO approval

Business Outlook

Pros

Salary, tech stack, US team

Cons

I have some concerns about the current setup in Smartsheet India. From my perspective, there appears to be a significant level of favoritism and internal politics influencing decisions across multiple levels of the organization. Additionally, some of the recent hiring decisions raise questions about role fit and overall quality, especially in cases where experienced resources seem to have been replaced with less experienced talent. This, combined with challenges in the HR and recruiting processes, is impacting team effectiveness and overall morale. I believe that unless these areas—particularly transparent decision-making, hiring standards, and organizational alignment—are addressed, they could pose risks to long-term success.

Smartsheet Response

2w

Thanks for your review. We take your concerns regarding favoritism, internal politics, and hiring standards very seriously. As we continue our global expansion to better serve the market, our goal is to maintain a high-performance culture rooted in support, structure, and respect across all regions. We remain committed to upholding high standards for our technical talent and expect all team members to maintain a strong technical foundation regardless of their location. We will share your feedback with the appropriate teams.

1.0

Apr 27, 2026

Once solid, now struggling post-acquisition

Manager, customer success

Recommend

CEO approval

Business Outlook

Pros

It used to be a great place to work

Cons

Believe what everyone is saying: it has gone totally downhill since the acquisition. Customers left. Everyone talented has left. Layoffs continuously. Morale is awful. It's been so sad to see, but people are off to bigger and better things. It wasn't the most amazing place even back then; a lot of lip service to celebrating "diversity" and "driving impact" when most people were just there for a paycheck. With that said, some amazing colleagues.

Smartsheet Response

2w

We appreciate you taking the time to share your perspective. It’s always tough to hear that someone left feeling this way, but we value your honesty. While everyone’s experience during a transition is unique, we want to reassure you that the talent, passion, and impact of our current team remain the backbone of Smartsheet. Our new leadership team is highly focused on genuinely investing in a thriving employee experience. We are proud of our past, excited for our future, and we wish you the very best moving forward.

Viewing 19 - 21 of 1,290 Reviews

Jobs at Smartsheet

Customer Success Manager II - Commercial (East)

Senior Manager, Product Operations (Remote Eligible)

Senior Product Manager, Field Systems (Salesforce)

Sr. Director, Pricing & Packaging

Smartsheet

Smartsheet reviews

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Ratings by demographic groups

Reviews by job title

Severe brain drain and total disengagement

GCC doomed to fail because of incompetency

Once solid, now struggling post-acquisition

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