Is Smartsheet a good company to work for?

Smartsheet has an overall rating of 3.2 out of 5, based on over 1,381 reviews left anonymously by employees. This rating has decreased by 12% over the last 12 months. 41% of employees would recommend working at Smartsheet to a friend and 30% have a positive outlook for the business. The best reviews about Smartsheet have been left by employees working as Client Development Manager , New Business Representative and Customer Success Manager (CSM) .

Does Smartsheet pay their employees well?

According to anonymously submitted Glassdoor reviews, Smartsheet employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Smartsheet. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at Smartsheet?

41% of Smartsheet employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smartsheet 3.7 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Smartsheet?

Account Executive (113) , Software Engineer (51) , Client Development Manager (49) , Customer Success Manager (40) , Senior Software Engineer (29) , Sales (27) , Solutions Consultant (27) , Enterprise Account Executive (20) , Customer Success Manager (CSM) (19) , Sales Development Representative (18) , Director (15) , Account Manager (14) , Consultant (12) , New Business Representative (12) , Sales Development Representative (SDR) (12)

What are the pros of working at Smartsheet according to real employee reviews?

"When I joined Smartsheet I felt SO much pride and appreciation to be a part of such a great company and culture." ((in 139 reviews)); "Some people in the BI team and people in other teams are great to work with." ((in 115 reviews)); "The benefits are great and keep getting better." ((in 98 reviews)); "Work life balance is great" ((in 78 reviews)); "learned about good discovery from great leadership in one of my first few jobs in sales." ((in 70 reviews))

What are the cons of working at Smartsheet according to real employee reviews?

"poor management and overhiring leads to firing" ((in 40 reviews)); "Lots of layoffs post acquisition" ((in 18 reviews)); "No diversity in many different aspects includinig personality." ((in 10 reviews))

What are employees saying about Smartsheet layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smartsheet layoffs and their outlook for job security at Smartsheet in 2026.

What are the top reviewed Smartsheet locations?

Bellevue , Boston , Seattle , Denver , New York , Chicago , Austin , Raleigh , Los Angeles , San Francisco , Charlotte , Atlanta , Detroit , Dallas , Tampa , Seattle Heights , Washington , New Brunswick , Birmingham , Salt Lake City , Lake Forest , Madison , Phoenix , Albuquerque , Fort Worth , Minneapolis , Minnetonka , Kingsport , Nashville , Indianapolis

Smartsheet reviews

3.2

41% would recommend to a friend

(1,299 total reviews)

Rajeev Singh

28% approve of CEO

30% positive business outlook

Ratings by category

3.7

Work/Life balance

3.6

Diversity & inclusion

3.3

Compensation and benefits

3.1

Culture & values

3.0

Career opportunities

2.7

Senior management

Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,299 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

5.0

Mar 14, 2019

Best company I’ve worked for.... incredible growth opportunities, amazing culture!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

If you’re looking to join Smartsheet, please know that recent negative reviews are not an accurate reflection of the company culture as a whole. I’ve been at Smartsheet for nearly three years and have seen the company grow from 400 to now over 1100 employees. From day one the culture has been one of support, top-notch talent, transparency, and genuine enthusiasm for the product and our customers. That hasn’t changed, despite the rapid growth and going public. Smartsheet is a company of progress, not perfection. That means there will inevitably be some growing pains. But, with that growth comes ample opportunities for employees to drive improvements and make an impact. In my opinion, what makes the company are the people. Everyone I’m surrounded by day in and day out are wicked smart, creative, friendly, and embody company values, which pushes me to grow professionally and personally. I feel very fortunate to call myself a Smartsheeter.

Cons

The fast-paced culture isn’t for everyone. You can’t just skate by at the company….you have to bring your A-game.

5.0

Oct 25, 2018

Sales Development team

Sales development representative

Recommend

CEO approval

Business Outlook

Pros

- My sales development managers here have been nothing but motivating and supportive - They take the time to work with you on your specific growth needs rather than just assuming everyone is on the same experience and knowledge level - Management does a great job setting people on the right track for promotion and setting realistic goals - Company wide, there is a great team environment and everyone is pushing for your success

Cons

- Due to company growth there is a high volume of inbound activity. Being good at multi-tasking is a MUST! This can become stressful at times but is a good problem to have.

1.0

Dec 8, 2017

They would never want you to know this but they are downsizing right now

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

fun. sometimes. i guess. i have to put five words.

Cons

poor management and overhiring leads to firing

Smartsheet Response

8y

Thanks for taking a moment to provide feedback. I’m sorry your year with us was not a great experience for you. Regarding the title of your review -- we are not downsizing, quite the opposite. Over the past year, Smartsheet launched a Boston office and almost doubled in employee size (85% year over year growth from Oct 2016 to Oct 2017). We’ve continued to invest throughout all functional areas. And we’re looking to grow our teams throughout the coming year, expanding our presence in both Boston and Bellevue. Check out our careers page for current openings (smartsheet.com/careers). Wishing you all the best, --Kara Hamilton, VP of People Operations

Viewing 226 - 228 of 1,299 Reviews

Jobs at Smartsheet

Customer Success Manager II - Enterprise (Central/East)

Principal Customer Excellence Transformation Manager (Remote Eligible)

Manager, Sales Development

Client Services Director (Remote Eligible)

Client Services Director (Remote Eligible)

Smartsheet

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Best company I’ve worked for.... incredible growth opportunities, amazing culture!

Sales Development team

They would never want you to know this but they are downsizing right now

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