Is Smartsheet a good company to work for?

Smartsheet has an overall rating of 3.2 out of 5, based on over 1,381 reviews left anonymously by employees. This rating has decreased by 12% over the last 12 months. 41% of employees would recommend working at Smartsheet to a friend and 30% have a positive outlook for the business. The best reviews about Smartsheet have been left by employees working as Client Development Manager , New Business Representative and Customer Success Manager (CSM) .

Does Smartsheet pay their employees well?

According to anonymously submitted Glassdoor reviews, Smartsheet employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Smartsheet. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at Smartsheet?

41% of Smartsheet employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smartsheet 3.7 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Smartsheet?

Account Executive (113) , Software Engineer (51) , Client Development Manager (49) , Customer Success Manager (40) , Senior Software Engineer (29) , Sales (27) , Solutions Consultant (27) , Enterprise Account Executive (20) , Customer Success Manager (CSM) (19) , Sales Development Representative (18) , Director (15) , Account Manager (14) , Consultant (12) , New Business Representative (12) , Sales Development Representative (SDR) (12)

What are the pros of working at Smartsheet according to real employee reviews?

"When I joined Smartsheet I felt SO much pride and appreciation to be a part of such a great company and culture." ((in 134 reviews)); "Some people in the BI team and people in other teams are great to work with." ((in 120 reviews)); "Great benefits and time off allowance" ((in 106 reviews)); "Work life balance is great" ((in 78 reviews)); "learned about good discovery from great leadership in one of my first few jobs in sales." ((in 69 reviews))

What are the cons of working at Smartsheet according to real employee reviews?

"poor management and overhiring leads to firing" ((in 38 reviews)); "Lots of layoffs happening right now" ((in 18 reviews)); "No diversity in many different aspects includinig personality." ((in 10 reviews)); "Poor training" ((in 6 reviews)); "Promotion is pretty shady and full of favoritism." ((in 4 reviews))

What are employees saying about Smartsheet layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smartsheet layoffs and their outlook for job security at Smartsheet in 2026.

What are the top reviewed Smartsheet locations?

Bellevue , Boston , Seattle , Denver , New York , Chicago , Austin , Raleigh , Los Angeles , San Francisco , Charlotte , Atlanta , Detroit , Dallas , Tampa , Seattle Heights , Washington , New Brunswick , Birmingham , Salt Lake City , Lake Forest , Madison , Phoenix , Albuquerque , Fort Worth , Minneapolis , Minnetonka , Kingsport , Nashville , Indianapolis

Smartsheet reviews

3.2

41% would recommend to a friend

(1,299 total reviews)

Rajeev Singh

28% approve of CEO

30% positive business outlook

Ratings by demographic groups

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Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,299 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews

1.0

Feb 19, 2026

Strong Vision and Enterprise Platform Momentum, Navigating Post-Acquisition Change

Senior director

Recommend

CEO approval

Business Outlook

Pros

Clear and compelling vision around Intelligent Work Management and AI-powered execution Trusted by major global organizations, including a large percentage of the Fortune 500 Smart, mission-driven employees who genuinely care about customer outcomes

Cons

Ongoing organizational change following private equity acquisition has created uncertainty Reduction in force decisions have impacted morale and institutional continuity Growing pains as the company transitions from high-growth SaaS culture to more operationally disciplined PE ownership Increased pressure on performance metrics and cost efficiency Some strategic pivots can feel rapid, requiring teams to adapt quickly

Smartsheet Response

4mo

Thank you for your review. We agree - our employees are the brightest and best, and we’re so thankful for how customer obsessed they are! It’s what has won our product multiple awards and accolades. We acknowledge that change has taken place to our workforce, and our leadership team did not make these decisions lightly. They are committed to communicating next steps, as well as preserving and adding to our culture that employees have thrived in. Our company is positioned for further advanced growth, and we’re excited to see our continued success.

3.0

Jan 27, 2026

Great company...until it wasn't

Sr. manager, customer success

Recommend

CEO approval

Business Outlook

Pros

I really enjoyed the people I worked with.

Cons

Smartsheet was acquired by PE. The culture changed in a negative way after this happened.

Smartsheet Response

4mo

We’re happy to hear that you loved working with our most important assets - our people. We understand that our transition to private equity has caused some change within the company, it has also brought advanced growth and opportunity, and we’re excited to continue this upward trajectory!

3.0

Jan 13, 2026

Great product and people ---execution challenges are real

Enterprise account executive

Recommend

CEO approval

Business Outlook

Pros

* Smartsheet has great people and great teams, a lot of passion for the company. * Leadership in Gartner MQ Intelligent Work Management quadrant * Have made significant leadership changes in the last year, which will pay benefits later in 2026/2027.

Cons

*GTM teams are completely siloed- collaboration between customer success and sales is completely disjointed, and it shows to customers *Massive differences in sales books with some territories providing ample low-hanging fruit while others have been handed around for a couple of years to temporary territory managers and will need lots of love *major operational challenges with internal systems - a lot of sales completed take many people and many days to close out, requiring 2 or 3 levels of approvals. *information that gives a sales rep technical data about their accounts is inaccurate and not trustworthy. There are zero people to ask questions about this information or get any clarification. *Initial onboarding experience was great, but any ongoing efforts to enable employees past that are just pre-recorded videos to watch with no live people to ask questions on topics. * Licensing model change (understood why it was done) was an unmitigated disaster. Dates that were communicated to customers were moved multiple times without explanation. Sales were put in an extremely vulnerable position and customer trust was lost.

Smartsheet Response

5mo

Thank you for your review. We agree - we have the best and brightest employees who are passionate about their work and our product! This passion has won us multiple awards, including being named to the Gartner Magic Quadrant for Collaborative Work Management. We appreciate and hear your concerns pertaining to the GTM teams, and our leadership is committed to improving this experience for both our employees and our customers. With leadership changes and advanced growth, we’re confident that we will have even further success in the very near future. Thank you again for your review, and we wish you the best in your next adventure!

Viewing 241 - 243 of 1,299 Reviews

Jobs at Smartsheet

Customer Success Manager II - Enterprise (Central/East)

Principal Customer Excellence Transformation Manager (Remote Eligible)

Manager, Sales Development

Client Services Director (Remote Eligible)

Account Executive, Commercial - Mid Market (East)

Smartsheet

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Strong Vision and Enterprise Platform Momentum, Navigating Post-Acquisition Change

Great company...until it wasn't

Great product and people ---execution challenges are real

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