Is Smartsheet a good company to work for?

Smartsheet has an overall rating of 3.2 out of 5, based on over 1,381 reviews left anonymously by employees. This rating has decreased by 12% over the last 12 months. 41% of employees would recommend working at Smartsheet to a friend and 30% have a positive outlook for the business. The best reviews about Smartsheet have been left by employees working as Client Development Manager , New Business Representative and Customer Success Manager (CSM) .

Does Smartsheet pay their employees well?

According to anonymously submitted Glassdoor reviews, Smartsheet employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Smartsheet. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at Smartsheet?

41% of Smartsheet employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smartsheet 3.7 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Smartsheet?

Account Executive (113) , Software Engineer (51) , Client Development Manager (49) , Customer Success Manager (40) , Senior Software Engineer (29) , Sales (27) , Solutions Consultant (27) , Enterprise Account Executive (20) , Customer Success Manager (CSM) (19) , Sales Development Representative (18) , Director (15) , Account Manager (14) , Consultant (12) , New Business Representative (12) , Sales Development Representative (SDR) (12)

What are the pros of working at Smartsheet according to real employee reviews?

"When I joined Smartsheet I felt SO much pride and appreciation to be a part of such a great company and culture." ((in 134 reviews)); "Some people in the BI team and people in other teams are great to work with." ((in 120 reviews)); "Great benefits and time off allowance" ((in 106 reviews)); "Work life balance is great" ((in 78 reviews)); "learned about good discovery from great leadership in one of my first few jobs in sales." ((in 69 reviews))

What are the cons of working at Smartsheet according to real employee reviews?

"poor management and overhiring leads to firing" ((in 38 reviews)); "Lots of layoffs happening right now" ((in 18 reviews)); "No diversity in many different aspects includinig personality." ((in 10 reviews)); "Poor training" ((in 6 reviews)); "Promotion is pretty shady and full of favoritism." ((in 4 reviews))

What are employees saying about Smartsheet layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smartsheet layoffs and their outlook for job security at Smartsheet in 2026.

What are the top reviewed Smartsheet locations?

Bellevue , Boston , Seattle , Denver , New York , Chicago , Austin , Raleigh , Los Angeles , San Francisco , Charlotte , Atlanta , Detroit , Dallas , Tampa , Seattle Heights , Washington , New Brunswick , Birmingham , Salt Lake City , Lake Forest , Madison , Phoenix , Albuquerque , Fort Worth , Minneapolis , Minnetonka , Kingsport , Nashville , Indianapolis

Smartsheet reviews

3.2

41% would recommend to a friend

(1,299 total reviews)

Rajeev Singh

28% approve of CEO

30% positive business outlook

Ratings by category

3.7

Work/Life balance

3.6

Diversity & inclusion

3.3

Compensation and benefits

3.1

Culture & values

3.0

Career opportunities

2.7

Senior management

Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,299 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

2.0

Mar 26, 2026

Fear their best days are behind them

Enterprise account executive

Recommend

CEO approval

Business Outlook

Pros

-Loved partnering with customers on solutions -Every deal with completely different

Cons

-Lots of leadership changes over the last few years and felt like a ship without a captain -Leadership have made incredible bad decisions which has had a multi year impact -Culture is rapidly changing especially after being sold to an equity firm -Customer confidence has been tanked because of instability -Under paying folks with confusing and unrealistic expectations

Smartsheet Response

2mo

We are so glad that you enjoyed working with customers on their solutions, and the novelty and nuance of each one. Culture transformation is common with new leadership and new teams in new regions, but the core values and pillars remain. We’re working to ensure open and honest discussions about where Smartsheet is and where we’re going. We take all feedback seriously, so thank you and best of luck in your next adventure.

3.0

Mar 22, 2026

Collaborative culture now in decline

Ux researcher

Recommend

CEO approval

Business Outlook

Pros

Culture in UX is collaborative Compensation was competitive, if you started in 2022

Cons

Early 2026, Blackstone Vista laid off senior people in the name of lean and mean. They subsequently hired for the same positions at 25% less. The subscription model is deeply unpopular with customers which leads to employee burnout due to dealing with customers

Smartsheet Response

2mo

We’re happy to hear that you enjoyed working with our UX team! That collaborative environment is what we strive for across all departments. Regarding changes within the company, these decisions were not made lightly, and are a deliberate effort towards our long-term growth and success. Thank you for your review, and we wish you all the best in your next chapter.

2.0

Mar 17, 2026

Broken comp plans and zero quota relief

Account executive

Recommend

CEO approval

Business Outlook

Pros

No mandatory back-to-office Great managers Very smart individual contributors

Cons

Comp Plan Gutted: Removed quarterly accelerators and other key ways reps make money. Territory Misalignment: Mid-market reps are working 30% SMB accounts while still being held to MM quotas. Bad Pricing Strategy & Broken Promises: Shifted the pricing model, paused transactional business that was promised to reps, and gave customers "indefinite loyalty discounts," making it impossible to sell effectively with ZERO quota relief. Low Success Rate: A very low percentage of reps hit quota. Retroactive Deductions: Even if you hit quota, they have retroactively taken away opportunities and accelerators months or even a year later. The SKO theme this year is "relentless commitment to win," which is comical given the operational mess currently hurting the sales team's pockets.

Smartsheet Response

3mo

We agree - our employees are the brightest and best, and we’re so happy to hear that you’ve enjoyed working with them. We take your concerns around our Sales org seriously and will share it with the appropriate teams. Thanks for your candid feedback.

Viewing 238 - 240 of 1,299 Reviews

Jobs at Smartsheet

Customer Success Manager II - Enterprise (Central/East)

Manager, Sales Development

Principal Customer Excellence Transformation Manager (Remote Eligible)

Client Services Director (Remote Eligible)

Account Executive, Commercial - Mid Market (East)

Smartsheet

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Fear their best days are behind them

Collaborative culture now in decline

Broken comp plans and zero quota relief

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