Is Smartsheet a good company to work for?

Smartsheet has an overall rating of 3.2 out of 5, based on over 1,381 reviews left anonymously by employees. This rating has decreased by 12% over the last 12 months. 41% of employees would recommend working at Smartsheet to a friend and 30% have a positive outlook for the business. The best reviews about Smartsheet have been left by employees working as Client Development Manager , New Business Representative and Customer Success Manager (CSM) .

Does Smartsheet pay their employees well?

According to anonymously submitted Glassdoor reviews, Smartsheet employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Smartsheet. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at Smartsheet?

41% of Smartsheet employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smartsheet 3.7 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Smartsheet?

Account Executive (113) , Software Engineer (51) , Client Development Manager (49) , Customer Success Manager (40) , Senior Software Engineer (29) , Sales (27) , Solutions Consultant (27) , Enterprise Account Executive (20) , Customer Success Manager (CSM) (19) , Sales Development Representative (18) , Director (15) , Account Manager (14) , Consultant (12) , New Business Representative (12) , Sales Development Representative (SDR) (12)

What are the pros of working at Smartsheet according to real employee reviews?

"When I joined Smartsheet I felt SO much pride and appreciation to be a part of such a great company and culture." ((in 128 reviews)); "Some people in the BI team and people in other teams are great to work with." ((in 118 reviews)); "Great benefits and time off allowance" ((in 111 reviews)); "Work life balance is great" ((in 78 reviews)); "learned about good discovery from great leadership in one of my first few jobs in sales." ((in 72 reviews))

What are the cons of working at Smartsheet according to real employee reviews?

"poor management and overhiring leads to firing" ((in 37 reviews)); "Lots of layoffs post acquisition" ((in 17 reviews)); "Over hired in the beginning of 2022, lots of middle management to navigate and defunct processes" ((in 10 reviews)); "No diversity in many different aspects includinig personality." ((in 10 reviews))

What are employees saying about Smartsheet layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smartsheet layoffs and their outlook for job security at Smartsheet in 2026.

What are the top reviewed Smartsheet locations?

Bellevue , Boston , Seattle , Denver , New York , Chicago , Austin , Raleigh , Los Angeles , San Francisco , Charlotte , Atlanta , Detroit , Dallas , Tampa , Seattle Heights , Washington , New Brunswick , Birmingham , Salt Lake City , Lake Forest , Madison , Phoenix , Albuquerque , Fort Worth , Minneapolis , Minnetonka , Kingsport , Nashville , Indianapolis

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Smartsheet

Smartsheet reviews

3.2

41% would recommend to a friend

(1,299 total reviews)

Rajeev Singh

29% approve of CEO

30% positive business outlook

Ratings by category

3.7

Work/Life balance

3.6

Diversity & inclusion

3.3

Compensation and benefits

3.1

Culture & values

3.0

Career opportunities

2.7

Senior management

Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,299 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

2.0

Feb 15, 2025

Overall bad

Program manager

Recommend

CEO approval

Business Outlook

Pros

Work life balance is good

Cons

Popularity contest and so much politics. Most middle managers are incompetent and don’t want to actually develop their team. Don’t ask for help here it’s seen as a weakness. So much fake niceness and nobody takes accountability for their mistakes either.

Smartsheet Response

Thank you for sharing your experience. We’re happy to hear that our work-life balance remains strong, as this is something we’re passionate about. However, we’re sorry to hear that your experience with management was not ideal. Career growth and team development remain one of our top priorities, and we actively look for ways to improve these processes and experience. Thank you again, and we wish you luck in your next endeavor.

3.0

Feb 12, 2025

Good not great

Solutions engineer

Recommend

CEO approval

Business Outlook

Pros

Work life balance, coworkers, flexible product

Cons

Pay lower than industry, no sales extras (bonuses, spiffs), no clear direction from leadership, unrealistic targets

Smartsheet Response

Thank you for taking the time to leave a review. We are happy that you enjoyed the work-life balance and the people who work here - our employees make the company! We’re sorry that our compensation package missed the mark for you. Every year, we review our compensation benchmarks to ensure that we remain competitive in the market. Additionally, as our company changes and evolves, so does our leadership team and its messaging. Our quarterly All Team meetings are a way to celebrate the work that we’ve done, as well as communicate the vision of what we will do next. Thank you again for your review.

4.0

Feb 12, 2025

Nice place to work

It head

Recommend

CEO approval

Business Outlook

Pros

Nice place and good environment

Cons

Little bit slow process of hiring

Smartsheet Response

We’re happy to hear that you enjoyed working at Smartsheet, and we wish you luck in your next endeavor!

Viewing 253 - 255 of 1,299 Reviews

Jobs at Smartsheet

Customer Success Manager II - Enterprise (Central/East)

Principal Customer Excellence Transformation Manager (Remote Eligible)

Manager, Sales Development

Account Executive, Commercial - SMB (West)

Account Executive, Commercial - New Business