Smartsheet reviews

3.3

44% would recommend to a friend

(1,290 total reviews)
avatar

Rajeev Singh

29% approve of CEO

31% positive business outlook

Smartsheet has an employee rating of 3.3 out of 5 stars, based on 1,290 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
2.0
Oct 7, 2022

Talk and no action

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The experience can be good if find a team that is valued and has growth opportunities, and many of the individuals who work here are passionate about doing right by their colleagues and customers

Cons

The company wants to be a first choice employer but mostly goes through the motions without following through on any initiatives. DEI, for example, is led by a stellar team, but you can tell the senior leadership doesn't really buy into creating a truly diverse, equitable, and inclusive culture by their inaction. Onboarding and professional development are a joke unless you're a manager. Be prepared for them to claim you have prodev funds and then deny all your attempts to use it. Internal L&D offerings for ICs have little value, if you can even find an offering available. Currently there is a push to promote from within rather than lose talent, but this was poorly communicated, and from what I have been able to see, managers would rather hire externally than internally. Until your hiring managers are aligned with this message, it's a bit meaningless. There was also a big misstep with the appointment of Dennis Durkin to the Board of Directors earlier in the year. It was handled so poorly that I left the situation feeling that Smartsheet does not care about women as a whole and do not believe women. While they have managed to mostly smooth the situation over, I felt it was an unsatisfactory resolution as did many others. Lastly, if you have the misfortune of being on a team whose work seemingly does not matter because of favoritism toward other teams, you can expect no growth opportunities no matter how great you are at delivering outcomes.

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Smartsheet Response
3y
Thank you for taking the time to share your experience. I am often blown away by how passionately our employees work to support each other and I’m pleased your colleagues have positively impacted your time at Smartsheet. It is always our aim to create a culture of belonging that is rooted in respect and opportunity for all people. Our leadership team deeply values the diverse voices and experiences that make up Smartsheet and strive to create an inclusive space for everyone to do and be their best. I hear your frustration around leadership inaction and I would like to learn more. I acknowledge that we have learned and grown a lot in recent months, especially since the appointment and resignation of our latest board member. In listening to employees like you, we understand improvements to our board appointment process need to be made and we’re actively working to address gaps that have come to light. As you know, continuously learning and adapting is a key competency at Smartsheet which comes to life in a multitude of ways, one of which is our commitment to employee development. It is our aim to provide resources and tools to help you not only grow into your next role, but thrive in your current role. We look forward to rolling out even more career planning resources in FY24. Again, I’m interested in hearing more about your experience and encourage you to reach out to your People Business Partner soon. Thank you for your feedback. – Megan Hansen, Chief People & Culture Officer
2.0
Nov 16, 2021

Could be better could be worse - avoid

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are far worse companies, but there are far better companies. Avoid this one, if you are talented and reasonable you can do much better. Customers love the product. Sales team knows how to sell it. Good people throughout company

Cons

Make notice of the reviews here, there are many 5 star reviews here all appearing on same day, take them for what they are worth. Ratings have gone up because of this. Whole orgs and teams have been broken for years, nothing is ever done to fix them. For a company that sells software to help manage processes, the processes at Smartsheet are broken or non-existent. Incredible amounts of turnover, every week between 5 and 20 people would leave. Harder to know now as the person who sent the email on new hires, departures and promotions left and they used that as a convenient opportunity to stop that email and hide the truth. There are some people wholly unqualified for the leadership positions they are in.

1.0
Apr 19, 2021

Run Away

Recommend
CEO approval
Business Outlook

Pros

No pros are worth the cost of the cons. Just stay away

Cons

Awful, awful, awful sales leadership in Strategic. No chance to make your number yet company grows rapidly. Insane micromanagement. CEO is a sales rep hater and does nothing to protect reps.

Viewing 25 - 27 of 1,290 Reviews

Glassdoor has 1,373 Smartsheet reviews submitted anonymously by Smartsheet employees. Read employee reviews and ratings on Glassdoor to decide if Smartsheet is right for you.