Is Smartsheet a good company to work for?

Smartsheet has an overall rating of 3.2 out of 5, based on over 1,381 reviews left anonymously by employees. This rating has decreased by 12% over the last 12 months. 41% of employees would recommend working at Smartsheet to a friend and 30% have a positive outlook for the business. The best reviews about Smartsheet have been left by employees working as Client Development Manager , New Business Representative and Customer Success Manager (CSM) .

Does Smartsheet pay their employees well?

According to anonymously submitted Glassdoor reviews, Smartsheet employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Smartsheet. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at Smartsheet?

41% of Smartsheet employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smartsheet 3.7 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Smartsheet?

Account Executive (113) , Software Engineer (51) , Client Development Manager (49) , Customer Success Manager (40) , Senior Software Engineer (29) , Sales (27) , Solutions Consultant (27) , Enterprise Account Executive (20) , Customer Success Manager (CSM) (19) , Sales Development Representative (18) , Director (15) , Account Manager (14) , Consultant (12) , New Business Representative (12) , Sales Development Representative (SDR) (12)

What are the pros of working at Smartsheet according to real employee reviews?

"When I joined Smartsheet I felt SO much pride and appreciation to be a part of such a great company and culture." ((in 139 reviews)); "Some people in the BI team and people in other teams are great to work with." ((in 115 reviews)); "The benefits are great and keep getting better." ((in 98 reviews)); "Work life balance is great" ((in 78 reviews)); "learned about good discovery from great leadership in one of my first few jobs in sales." ((in 70 reviews))

What are the cons of working at Smartsheet according to real employee reviews?

"poor management and overhiring leads to firing" ((in 40 reviews)); "Lots of layoffs post acquisition" ((in 18 reviews)); "No diversity in many different aspects includinig personality." ((in 10 reviews))

What are employees saying about Smartsheet layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smartsheet layoffs and their outlook for job security at Smartsheet in 2026.

What are the top reviewed Smartsheet locations?

Bellevue , Boston , Seattle , Denver , New York , Chicago , Austin , Raleigh , Los Angeles , San Francisco , Charlotte , Atlanta , Detroit , Dallas , Tampa , Seattle Heights , Washington , New Brunswick , Birmingham , Salt Lake City , Lake Forest , Madison , Phoenix , Albuquerque , Fort Worth , Minneapolis , Minnetonka , Kingsport , Nashville , Indianapolis

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Smartsheet

Smartsheet reviews

3.2

41% would recommend to a friend

(1,299 total reviews)

Rajeev Singh

29% approve of CEO

30% positive business outlook

Ratings by category

3.7

Work/Life balance

3.6

Diversity & inclusion

3.3

Compensation and benefits

3.1

Culture & values

3.0

Career opportunities

2.7

Senior management

Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,299 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

1.0

Jan 8, 2025

Biased and Ambiguous Promotion Path

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

I have given 4 years to Smartsheet and have been loyal over the years. But I am now working with a manager who is passive-aggressive and pedantically reviews & scrutinizes my work. I have never had a Manager micro-manages me and calls me out in front of the entire team. The CS org has often time changed promotional paths and did not inform CSMs. Recently, my CS Manager used racial slurs in a 1-1- meeting.

Cons

Very disorganized and homogeneous- the CS org has transformed into an institution that cannot determine its future path, nor can they communicate clear protocols!

Smartsheet Response

Thank you for taking the time to share your experience. We take allegations of this nature very seriously, and I’d like to learn more. I encourage you to contact your People Business Partner or me directly so we can better understand and address your concerns. I want to emphasize our commitment to creating an inclusive and supportive environment; your feedback is essential. Thank you again, and I hope to hear from you. – Chris Dowse, SVP, Customer Success & Outcomes

4.0

Jan 8, 2025

Healthy Company, Good People, Shorter Term, Sales-Driven Decision Making

Director

Recommend

CEO approval

Business Outlook

Pros

* Healthy Company, pragmatic thinking, treats people well * A leader in its industry * Many good people there

Cons

* Sales-driven company * Strategy tends to think about as far ahead as the next quarter

5.0

Jan 7, 2025

Never loved a job more

Sr. executive assistant

Recommend

CEO approval

Business Outlook

Pros

Benefits, team, work/life balance, PTO policy, talented and inspiring people

Cons

Some teams/people are more difficult to work with than others - as is typical for any job.

Viewing 271 - 273 of 1,299 Reviews

Jobs at Smartsheet

Customer Success Manager II - Enterprise (Central/East)

Principal Customer Excellence Transformation Manager (Remote Eligible)

Manager, Sales Development

Client Services Director (Remote Eligible)

Client Services Director (Remote Eligible)