Does Smashburger pay their employees well?

According to anonymously submitted Glassdoor reviews, Smashburger employees rate their compensation and benefits as 2.6 out of 5. Find out more about salaries and benefits at Smashburger. This rating has been stable over the past 12 months.

How satisfied are employees working at Smashburger?

39% of Smashburger employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smashburger 2.5 out of 5 for work life balance, 2.8 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Smashburger?

General Manager (73) , Cashier (68) , Cook (50) , Assistant Manager (36) , Gse (33) , Guest Service Expert (32) , Shift Leader (29) , Line Cook (27) , Manager (20) , Restaurant General Manager (12) , Front of the House (11) , District Manager (10) , Shift Manager (10) , Server (9) , Front of House (8)

What are the pros of working at Smashburger according to real employee reviews?

"Great people and lots of fun" ((in 50 reviews)); "Most coworkers are fun to work with and make shifts go by quickly." ((in 31 reviews)); "Flexible hours while in school" ((in 27 reviews)); "free food and the quick work pace kind of feels like a fun game that you have to complete" ((in 23 reviews)); "Some great staff, you get on well as you know how bad it is to work there." ((in 21 reviews))

What are the cons of working at Smashburger according to real employee reviews?

"At Smash Burger there was Poor management" ((in 60 reviews)); "They pay was low and it was too far" ((in 54 reviews)); "Managers always in position." ((in 36 reviews)); "Terrible upper management." ((in 18 reviews)); "No work life balance" ((in 9 reviews))

What are employees saying about Smashburger layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smashburger layoffs and their outlook for job security at Smashburger in 2026.

What Smashburger locations have received the highest employee ratings?

Tulsa , Washington , New Providence , San Jose , Hicksville , Saint Louis

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Smashburger

Smashburger reviews

3.0

39% would recommend to a friend

(826 total reviews)

Jim Sullivan

13% approve of CEO

26% positive business outlook

Ratings by category

3.6

Diversity & inclusion

2.9

Career opportunities

2.8

Culture & values

2.7

Senior management

2.6

Compensation and benefits

2.5

Work/Life balance

Smashburger has an employee rating of 3.0 out of 5 stars, based on 826 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Smashburger employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

826 reviews

3.0

Jan 19, 2017

Good Product, but cutting corners and running stores on skeleton crews

Assistant restaurant manager

Recommend

CEO approval

Business Outlook

Pros

Quality product some of the best Burgers and Shakes you can buy, very diverse work force. Nice end of the year Bonus

Cons

Poor internal management but I cant say this for the company as a whole but my district manager was definitely was lacking.

1.0

Aug 17, 2016

More labor

General manager

Recommend

CEO approval

Business Outlook

Pros

Been with Smash for over a year as GM. Food is good.

Cons

Too many to list. Outrageous labor model. Whole new meaning to working manager. Managers workin off the clock is common place as California managers.

2.0

Aug 17, 2016

Looks are Deceiving

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The food is great and the company tries to accommodate every demographic that walks into their store. Standard and Safety has always been a priority to the company!

Cons

Pay: I'm going on two years and still make $10.50/hr. To and insult to injury a newer employee(started this year) got his raise and now makes more than me. Benefits: 50% off of your meal when you work, other than that you are the general public in the companies eye. Plus don't bet on getting a discount when you're traveling and stop at a different location, there isn't a system to verify employment. Career: Although I do always see a bunch of promoting I also see a bunch of kissing up right along with it. I didn't know promotions were based off of favoritism. And I did have the opportunity to get promoted but my shift lead told me they decided not to since I was working another job, sucks but I guess that's life. Overall: I'll be leaving the company shortly, I found a better job that actually works with my schedule and understands that I have a life outside of work. Plus the atmosphere there is so lively and warm, while the one at Smashburger is so dreadful and makes me regret wasting my time with the company.

Viewing 34 - 36 of 826 Reviews

Jobs at Smashburger