Does Smashburger pay their employees well?

According to anonymously submitted Glassdoor reviews, Smashburger employees rate their compensation and benefits as 2.6 out of 5. Find out more about salaries and benefits at Smashburger. This rating has been stable over the past 12 months.

How satisfied are employees working at Smashburger?

39% of Smashburger employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smashburger 2.5 out of 5 for work life balance, 2.8 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Smashburger?

General Manager (73) , Cashier (68) , Cook (50) , Assistant Manager (36) , Gse (33) , Guest Service Expert (32) , Shift Leader (29) , Line Cook (27) , Manager (20) , Restaurant General Manager (12) , Front of the House (11) , District Manager (10) , Shift Manager (10) , Server (9) , Front of House (8)

What are the pros of working at Smashburger according to real employee reviews?

"Great people and lots of fun" ((in 50 reviews)); "Most coworkers are fun to work with and make shifts go by quickly." ((in 31 reviews)); "Flexible hours while in school" ((in 27 reviews)); "free food and the quick work pace kind of feels like a fun game that you have to complete" ((in 23 reviews)); "Some great staff, you get on well as you know how bad it is to work there." ((in 21 reviews))

What are the cons of working at Smashburger according to real employee reviews?

"At Smash Burger there was Poor management" ((in 60 reviews)); "They pay was low and it was too far" ((in 54 reviews)); "Managers always in position." ((in 36 reviews)); "Terrible upper management." ((in 18 reviews)); "No work life balance" ((in 9 reviews))

What are employees saying about Smashburger layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smashburger layoffs and their outlook for job security at Smashburger in 2026.

What Smashburger locations have received the highest employee ratings?

Tulsa , Washington , New Providence , San Jose , Hicksville , Saint Louis

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Smashburger

Smashburger reviews

3.0

39% would recommend to a friend

(826 total reviews)

Jim Sullivan

13% approve of CEO

26% positive business outlook

Ratings by category

3.6

Diversity & inclusion

2.9

Career opportunities

2.8

Culture & values

2.7

Senior management

2.6

Compensation and benefits

2.5

Work/Life balance

Smashburger has an employee rating of 3.0 out of 5 stars, based on 826 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Smashburger employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

826 reviews

4.0

Jul 18, 2016

Overall awesome place to work temporarily

Shift leader

Recommend

CEO approval

Business Outlook

Pros

Discounts on food, amazing company, great locations, very easy to move up.

Cons

little to no pay raises unless promoted, when promoted to shift leader or assistant manager the raised expectations can be overwhelming.

3.0

Jul 11, 2016

Read and see

Shift leader

Recommend

CEO approval

Business Outlook

Pros

The crew was awesome! Hard working and we felt like a family. There wasn't a day that went by that I didnt enjoy my job. I had taken the store from an average of 22 guest surveys a month to over a hundred. The most they had ever seen for one employee.

Cons

After there was a new manager brought in, I was let go because he felt "I didnt care for my job enough." After i had spent the vast majority of my time with the company working not only my shifts, but being THE ONLY person on call every day to cover shifts. (And i jumped on it every chance i could) i was kicked aside after the new manager had been there four full shifts with me. And i tried to work with him on everything he asked. But i wasnt a good fit

2.0

Mar 24, 2016

assistant manager

Assistant

Recommend

CEO approval

Business Outlook

Pros

401k, health insurance, guaranteed 50 hours a week, food is free for managers. I was lucky enough to have very fun and exciting workers on all shifts.

Cons

low pay for the amount of work to be done, staff always young and disrespectful, bonus a bit unattainable, health insurance extremely expensive with high deductible, managers expected to do the work of marketing? last I checked I wasn't in the marketing career. sucks the life out of you. no repercussions for bad employees. was told "not to cut hours for people calling out" which is condoning unreliable workers.

Viewing 37 - 39 of 826 Reviews

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