Does Smashburger pay their employees well?

According to anonymously submitted Glassdoor reviews, Smashburger employees rate their compensation and benefits as 2.6 out of 5. Find out more about salaries and benefits at Smashburger. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Smashburger?

38% of Smashburger employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smashburger 2.5 out of 5 for work life balance, 2.8 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Smashburger?

General Manager (73) , Cashier (68) , Cook (50) , Assistant Manager (36) , Gse (33) , Guest Service Expert (32) , Shift Leader (29) , Line Cook (27) , Manager (20) , Restaurant General Manager (12) , Front of the House (11) , District Manager (10) , Shift Manager (10) , Server (9) , Front of House (8)

What are the pros of working at Smashburger according to real employee reviews?

"Great people and lots of fun" ((in 49 reviews)); "Most coworkers are fun to work with and make shifts go by quickly." ((in 31 reviews)); "Flexible hours while in school" ((in 30 reviews)); "Some great staff, you get on well as you know how bad it is to work there." ((in 20 reviews)); "free food and the quick work pace kind of feels like a fun game that you have to complete" ((in 19 reviews))

What are the cons of working at Smashburger according to real employee reviews?

"At Smash Burger there was Poor management" ((in 61 reviews)); "They pay was low and it was too far" ((in 55 reviews)); "Managers always in position." ((in 35 reviews)); "Terrible upper management." ((in 17 reviews)); "Training is always rushed, due to a constant lack of employees and burning out of the ones who know what they're doing." ((in 10 reviews))

What are employees saying about Smashburger layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smashburger layoffs and their outlook for job security at Smashburger in 2026.

What are the top reviewed Smashburger locations?

Denver , New York , Houston , Las Vegas , Dallas , Phoenix , San Diego , Minneapolis , Sacramento , San Jose , Chicago , Saint Louis , Tulsa , Charlotte , Hicksville , Mesa , Washington , Columbia , New Providence , Clark , Salt Lake City , Fairfax , Louisville , Roseville , San Francisco , Ellicott City , Clifton , Lodi , Newark , Paramus

Skip to content Skip to footer

Notifications

Smashburger

Smashburger reviews

3.0

38% would recommend to a friend

(827 total reviews)

Jim Sullivan

13% approve of CEO

25% positive business outlook

Ratings by category

3.6

Diversity & inclusion

2.9

Career opportunities

2.8

Culture & values

2.7

Senior management

2.6

Compensation and benefits

2.5

Work/Life balance

Smashburger has an employee rating of 3.0 out of 5 stars, based on 827 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Smashburger employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

827 reviews

3.0

Dec 26, 2018

pros/cons smashburger

Guest service expert

Recommend

CEO approval

Business Outlook

Pros

fairly easy job-straightforward to take orders/clean, smaller restaurant so less space to take care of

Cons

boss not super accommodating for hours, kind of slow sometimes, if kitchen is slow then cashier will be blamed

3.0

Dec 23, 2018

General manager

Recommend

CEO approval

Business Outlook

Pros

General managers Are very well paid

Cons

Company runs a tight labor matrix that maximizes management workload.

2.0

Nov 17, 2018

Long are the good times

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Still a handful of great people working for the company. Food is great, CEO and COO are well liked. Job is actually easy at any level if you are doing things the right way. Phenomenal training team from top down.

Cons

Culture is dead, no incentives beyond unrealistic bonus program. Attitude around time off is “tough cookies” and expected to run unrealistic labor and still deliver on guest satisfaction. Pay generally higher out of desperation, which leads to overpaid and under competent more than attracting good talent.

Viewing 412 - 414 of 827 Reviews

Jobs at Smashburger

Cashier / Food Runner

Cashier / Food Runner

Cashier / Food Runner