Smashburger reviews

3.0

38% would recommend to a friend

(827 total reviews)

Jim Sullivan

13% approve of CEO

25% positive business outlook

Smashburger has an employee rating of 3.0 out of 5 stars, based on 827 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Smashburger employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

827 reviews
5.0
Oct 18, 2017
Recommend
CEO approval
Business Outlook

Pros

loves to work with costumer has great social ability's and loves over nights.

Cons

afternoon rushes can be really tough on the cooks, and closing is a lot of work and super messy.

1.0
Oct 17, 2017

Walk all over you

Recommend
CEO approval
Business Outlook

Pros

The employees/coworkers, and the regulars are the only things that keep many people still working there.

Cons

They are only looking out for themselves, their next bonus, and how they can save their next dollar without caring how the little people feel. They're about to sell and almost cut 401k match to make profit look better.

1.0
Oct 10, 2017
Recommend
CEO approval
Business Outlook

Pros

Few years back this company was about customer, employees, food and passion..... NOT ANYMORE, NOT SINCE EARLY 2016!!!

Cons

Bad habit of lying and cheat customers and employees Poor ownership and leadership, only care about number and NOT people!! Watch out for those incapable regional managers and area managers. They NEVER there to help nor lead, show up for 30 mins and not see them for another month or two. They have no clue about restaurant business not to mention people skill and communication skill. Its either their way or highway. No work life balance, due to the changes force to work 60 to 80 hours per week, half day off per week if lucky!! Ridiculous expectation on staffs and horrible business model. Labor matrix is far from possible to work with, only let 3 men for 8 men job Corporate office management really don't care about anybody but themselves, marketing department people have no clue about the business!! Bonus structure changes almist every 2 months, its impossible to reach and get bonus Employee pay is so low, can't compete with similar company or competitors... Not even can compete with McDonald's pay!! Because pay is so low, can't find nor keep good employees, you'll get sloppy and unmotivated employees!!! Empty promises that the company can fullfil!!!

Viewing 469 - 471 of 827 Reviews

Glassdoor has 852 Smashburger reviews submitted anonymously by Smashburger employees. Read employee reviews and ratings on Glassdoor to decide if Smashburger is right for you.