Does Smashburger pay their employees well?

According to anonymously submitted Glassdoor reviews, Smashburger employees rate their compensation and benefits as 2.6 out of 5. Find out more about salaries and benefits at Smashburger. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Smashburger?

39% of Smashburger employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smashburger 2.5 out of 5 for work life balance, 2.8 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Smashburger?

General Manager (73) , Cashier (68) , Cook (50) , Assistant Manager (36) , Gse (33) , Guest Service Expert (32) , Shift Leader (29) , Line Cook (27) , Manager (20) , Restaurant General Manager (12) , Front of the House (11) , District Manager (10) , Shift Manager (10) , Server (9) , Front of House (8)

What are the pros of working at Smashburger according to real employee reviews?

"Great people and lots of fun" ((in 50 reviews)); "Flexible hours while in school" ((in 26 reviews)); "free food and the quick work pace kind of feels like a fun game that you have to complete" ((in 22 reviews)); "Some great staff, you get on well as you know how bad it is to work there." ((in 20 reviews)); "It’s a good work environment" ((in 17 reviews))

What are the cons of working at Smashburger according to real employee reviews?

"Bad management and they can underpay you" ((in 61 reviews)); "They pay was low and it was too far" ((in 52 reviews)); "Managers always in position." ((in 32 reviews)); "Terrible upper management." ((in 18 reviews)); "Training is always rushed, due to a constant lack of employees and burning out of the ones who know what they're doing." ((in 11 reviews))

What are employees saying about Smashburger layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smashburger layoffs and their outlook for job security at Smashburger in 2026.

What are the top reviewed Smashburger locations?

Denver , New York , Houston , Las Vegas , Dallas , Phoenix , San Diego , Minneapolis , Sacramento , San Jose , Chicago , Saint Louis , Tulsa , Charlotte , Hicksville , Mesa , Washington , Columbia , New Providence , Clark , Salt Lake City , Fairfax , Louisville , Roseville , San Francisco , Ellicott City , Clifton , Lodi , Newark , Paramus

Smashburger reviews

3.0

39% would recommend to a friend

(827 total reviews)

Jim Sullivan

13% approve of CEO

26% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (827 reviews)

Ratings by demographic groups

Race / Ethnicity

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Smashburger has an employee rating of 3.0 out of 5 stars, based on 827 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Smashburger employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

827 reviews

5.0

May 11, 2017

Operation Manager for a franchisee group

Operations manager

Recommend

CEO approval

Business Outlook

Pros

Great help and feed back from the corporate level. Lots of good marketing, and brand development that are positive.

Cons

Non as of now that I can really speak to myself. Have had no negative encounters or experiences. Everything seems to be handled really well.

2.0

May 8, 2017

Sinking ship

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Used to be a good company to work for.

Cons

Eliminated benefits. Layed off most of the support center

3.0

May 2, 2017

General Manager

General manager

Recommend

CEO approval

Business Outlook

Pros

Good Benefits, Great bonus plan in place, if you can achieve better results than previous quarters.

Cons

Very poor work/life balance. 50 hours required turns into 60 hours, sometimes more, if you're not one of the managers that just dips out during rushes (which I could never do to my team), Physically demanding, Lots of constant changes from higher departments, lack of consistency from District Managers, High turnover rate, Hard to meet labor matrix, Poor training in place for managers, Low pay rate for hourly employees.

Viewing 514 - 516 of 827 Reviews

Jobs at Smashburger

Cashier / Food Runner

Cashier / Food Runner

Cashier / Food Runner

Cashier / Food Runner

Smashburger

Smashburger reviews

Company ratings over time

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Reviews by job title

Operation Manager for a franchisee group

Sinking ship

General Manager

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