Does Smashburger pay their employees well?

According to anonymously submitted Glassdoor reviews, Smashburger employees rate their compensation and benefits as 2.6 out of 5. Find out more about salaries and benefits at Smashburger. This rating has been stable over the past 12 months.

How satisfied are employees working at Smashburger?

39% of Smashburger employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smashburger 2.5 out of 5 for work life balance, 2.8 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Smashburger?

General Manager (73) , Cashier (68) , Cook (50) , Assistant Manager (36) , Gse (33) , Guest Service Expert (32) , Shift Leader (29) , Line Cook (27) , Manager (20) , Restaurant General Manager (12) , Front of the House (11) , District Manager (10) , Shift Manager (10) , Server (9) , Front of House (8)

What are the pros of working at Smashburger according to real employee reviews?

"Great people and lots of fun" ((in 48 reviews)); "Flexible hours while in school" ((in 26 reviews)); "free food and the quick work pace kind of feels like a fun game that you have to complete" ((in 22 reviews)); "Some great staff, you get on well as you know how bad it is to work there." ((in 19 reviews)); "It’s a good work environment" ((in 17 reviews))

What are the cons of working at Smashburger according to real employee reviews?

"Bad management and they can underpay you" ((in 63 reviews)); "They pay was low and it was too far" ((in 52 reviews)); "Managers always in position." ((in 32 reviews)); "Terrible upper management." ((in 19 reviews)); "No work life balance" ((in 9 reviews))

What are employees saying about Smashburger layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smashburger layoffs and their outlook for job security at Smashburger in 2026.

What are the top reviewed Smashburger locations?

Denver , New York , Houston , Las Vegas , Dallas , Phoenix , San Diego , Minneapolis , Sacramento , San Jose , Chicago , Saint Louis , Tulsa , Charlotte , Hicksville , Mesa , Washington , Columbia , New Providence , Clark , Salt Lake City , Fairfax , Louisville , Roseville , San Francisco , Ellicott City , Clifton , Lodi , Newark , Paramus

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Smashburger

Smashburger reviews

3.0

39% would recommend to a friend

(827 total reviews)

Jim Sullivan

13% approve of CEO

26% positive business outlook

Ratings by category

3.6

Diversity & inclusion

2.9

Career opportunities

2.8

Culture & values

2.7

Senior management

2.6

Compensation and benefits

2.5

Work/Life balance

Smashburger has an employee rating of 3.0 out of 5 stars, based on 827 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Smashburger employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

827 reviews

4.0

Sep 3, 2015

General Manager

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great environment and fast paced

Cons

Not many opportunities for growth

Smashburger Response

10y

If you are looking to grow your career please make sure your manager and district manager know. We pride ourselves on our development programs and career paths which are geared towards growing our talent from within!

4.0

Aug 31, 2015

FOH Guest Service

Guest service expert

Recommend

CEO approval

Business Outlook

Pros

Work is not too strenuous but keeps you active. Management works around your schedule not theirs. Employees are friendly and fun to work with.

Cons

Sometimes you have to stay past your scheduled shift if there's a rush. Sometimes customers get overly angry about something. You go home smelling like burgers :)

2.0

Aug 30, 2015

general manager

Restaurant general manager

Recommend

CEO approval

Business Outlook

Pros

Control of P&L, Able to run business as if it was your own. Easy to obtain bonus

Cons

Pay is horrible compared to other General Manager positions. Support staff at home office does not communicate with other departments causing frustration at unit level. General Manager's hours count against hours for store but GM is asked to get outside of store to promote sales. Last time I checked I was not in marketing. Company uses 3rd party for R&M, Service Channel, and they end up overpaying and using poor quality companies.

Smashburger Response

10y

Smashburger conducts market analysis to ensure competitive compensation. Since we do encourage General Managers to run the business we ask them to play a large part in local marketing. It does mean they have to get out in the community and drive sales. Suggestions are always welcome to ensure managers have the tools to achieve sales goals. Thank you for your comments.

Viewing 661 - 663 of 827 Reviews

Jobs at Smashburger