It is run by a privately held company and the bottom line is the primary focus and hinders the focus on the developing of culture. It is a relatively young company and really switches directions very quickly and some of the decisions do not seem to be very well though out or organized. It is not a very operations focused company as the corporate side seems to be more important and really pulls operations in many different directions which ultimately take away from the employee and guest satisfaction. The two biggest areas of opportunity are minimizing the focus on labor and some of the IT issues. The labor is the tightest I have seen in the restaurant business and really affects hourly turnover as everyone seems to work too hard. Also, the IT issues are really overwhelming and happen way too often and with a lack of support and immediacy on resolution.