Does Smashburger pay their employees well?

According to anonymously submitted Glassdoor reviews, Smashburger employees rate their compensation and benefits as 2.6 out of 5. Find out more about salaries and benefits at Smashburger. This rating has been stable over the past 12 months.

How satisfied are employees working at Smashburger?

39% of Smashburger employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smashburger 2.5 out of 5 for work life balance, 2.8 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Smashburger?

General Manager (73) , Cashier (68) , Cook (50) , Assistant Manager (36) , Gse (33) , Guest Service Expert (32) , Shift Leader (29) , Line Cook (27) , Manager (20) , Restaurant General Manager (12) , Front of the House (11) , District Manager (10) , Shift Manager (10) , Server (9) , Front of House (8)

What are the pros of working at Smashburger according to real employee reviews?

"Great people and lots of fun" ((in 50 reviews)); "Flexible hours while in school" ((in 29 reviews)); "free food and the quick work pace kind of feels like a fun game that you have to complete" ((in 20 reviews)); "Some great staff, you get on well as you know how bad it is to work there." ((in 19 reviews)); "It’s a good work environment" ((in 16 reviews))

What are the cons of working at Smashburger according to real employee reviews?

"Bad management and they can underpay you" ((in 64 reviews)); "They pay was low and it was too far" ((in 52 reviews)); "Managers always in position." ((in 32 reviews)); "Terrible upper management." ((in 17 reviews)); "Blatant favoritism." ((in 8 reviews))

What are employees saying about Smashburger layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smashburger layoffs and their outlook for job security at Smashburger in 2026.

What Smashburger locations have received the highest employee ratings?

Tulsa , Washington , New Providence , San Jose , Hicksville , Saint Louis

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Smashburger

Smashburger reviews

3.0

39% would recommend to a friend

(826 total reviews)

Jim Sullivan

13% approve of CEO

26% positive business outlook

Ratings by category

3.6

Diversity & inclusion

2.9

Career opportunities

2.8

Culture & values

2.7

Senior management

2.6

Compensation and benefits

2.5

Work/Life balance

Smashburger has an employee rating of 3.0 out of 5 stars, based on 826 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Smashburger employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

826 reviews

1.0

May 2, 2014

No Quality of Life Here

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

Medical after 30 days.

Cons

Long hours and usually during the peak hours like 11 am to 10 pm or close. Hard to have a social life or a quality family life. It puts a HUGE strain on family life as you cannot do much since you are working during the lunch and dinner hours and usually when you get home you have missed your kids and dinner with the family. No weekends off and no vacation for first year of employment.

1.0

Dec 19, 2017

Completely lost in space

Shift leader

Recommend

CEO approval

Business Outlook

Pros

The Food is pretty good.

Cons

This place is so disorganized it can’t get out of their own way. Never enough people working, they won’t allow it, they have to hit their labor. Very dirty restaurants, unhealthy, not safe. Area managers are total jerks, never see them and when you do all the do is yell at you. Especially the short guy with the buzz cut and bad teeth. I hated working there.

2.0

Sep 17, 2017

General manager

Recommend

CEO approval

Business Outlook

Pros

Easy concept to grasp Fast pace enviroment Opportunity to meet corporate Free food

Cons

Labor matrix is far from possible to work with. Constantly changing coupon policies which upsets guests and draws in more complaints. Food cost is constantly up and down due to getting shorted on a truck and trying to chase after the vendor for a credit or a system upgrade changing costs for weeks on end. Bonus structure - changes almost every quarter and you are not aware until a week before the end of the quarter. Working 60 to 70 hours a week due to either call outs, having to cover down time due to lack of matrix hours, plowing through sales forecast Employee pay is low so you'll get sloppy and unmotivated people.

Viewing 10 - 12 of 826 Reviews

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