Does Smashburger pay their employees well?

According to anonymously submitted Glassdoor reviews, Smashburger employees rate their compensation and benefits as 2.6 out of 5. Find out more about salaries and benefits at Smashburger. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Smashburger?

39% of Smashburger employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smashburger 2.5 out of 5 for work life balance, 2.8 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Smashburger?

General Manager (73) , Cashier (68) , Cook (50) , Assistant Manager (36) , Gse (33) , Guest Service Expert (32) , Shift Leader (29) , Line Cook (27) , Manager (20) , Restaurant General Manager (12) , Front of the House (11) , District Manager (10) , Shift Manager (10) , Server (9) , Front of House (8)

What are the pros of working at Smashburger according to real employee reviews?

"Great people and lots of fun" ((in 48 reviews)); "Flexible hours while in school" ((in 26 reviews)); "Some great staff, you get on well as you know how bad it is to work there." ((in 23 reviews)); "free food and the quick work pace kind of feels like a fun game that you have to complete" ((in 20 reviews)); "Good hours and flexible schedule" ((in 15 reviews))

What are the cons of working at Smashburger according to real employee reviews?

"At Smash Burger there was Poor management" ((in 61 reviews)); "They pay was low and it was too far" ((in 52 reviews)); "Managers always in position." ((in 32 reviews)); "Terrible upper management." ((in 16 reviews)); "Blatant favoritism." ((in 10 reviews))

What are employees saying about Smashburger layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smashburger layoffs and their outlook for job security at Smashburger in 2026.

What are the top reviewed Smashburger locations?

Denver , New York , Houston , Las Vegas , Dallas , Phoenix , San Diego , Minneapolis , Sacramento , San Jose , Chicago , Saint Louis , Tulsa , Charlotte , Hicksville , Mesa , Washington , Columbia , New Providence , Clark , Salt Lake City , Fairfax , Louisville , Roseville , San Francisco , Ellicott City , Clifton , Lodi , Newark , Paramus

Smashburger reviews

3.0

39% would recommend to a friend

(827 total reviews)

Jim Sullivan

13% approve of CEO

26% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (827 reviews)

Ratings by demographic groups

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Smashburger has an employee rating of 3.0 out of 5 stars, based on 827 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Smashburger employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

827 reviews

3.0

Jan 9, 2017

Great place to work if you can avoid burning out

Shift manager

Recommend

CEO approval

Business Outlook

Pros

The people are great, it's usually a great environment to work in. There are some benefits once you become a manager: vacation time and a 401k (they match up to 6% of your check 100%). There are opportunities to move up, I started as a GSE and have the potential to move up to assistant manager. The new management seem to be making some positive changes, but the results of these changes have yet to be seen.

Cons

Stores are not often fully-staffed meaning the staff that are employed are sometimes overworked and if someone doesn't show up you aren't likely to find someone to come in and cover. The pay is not adequate in my opinion, and this is why they have such a high turnover rate. People burn out.

4.0

Jan 3, 2017

Cook

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

If you want a friendly work environment this is the place for you, everybody gets along pretty Well for the most part.

Cons

The rushes can get pretty hectic, it's a decent amount of work for the money you're getting paid, and you will most likely be transferred to and from stores when they need an extra hand.

1.0

Dec 9, 2016

Loved at first, corporate office does NOT care about Louisville at all, makes hard to enjoy job

Gse

Recommend

CEO approval

Business Outlook

Pros

The old GM was amazing, he left because of corporate, our asst mgr, she is great, we will lose her too. Corporate don't care

Cons

It's fast paced at lunch which is good but most of time corporate won't let us have the help we need makes it stressful, we can never keep good managers

Viewing 187 - 189 of 827 Reviews

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Great place to work if you can avoid burning out

Cook

Loved at first, corporate office does NOT care about Louisville at all, makes hard to enjoy job

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