SoFi reviews

4.3

81% would recommend to a friend

(1,143 total reviews)
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Anthony Noto

93% approve of CEO

83% positive business outlook

SoFi has an employee rating of 4.3 out of 5 stars, based on 1,143 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The SoFi employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Reviews by job title

1K reviews
1.0
Nov 8, 2023
Recommend
CEO approval
Business Outlook

Pros

Does offer free health insurance but it was completely negated when I realized they dont match 401k

Cons

Upper management in mortgage division doesn’t have a clue what they are doing. Every all team meeting they would misspeak then would follow up via email to try and correct what they’d said. You aren’t selling a competitive product and expected to work a full 40 hour work week THEN nights and weekends if you even want a shot at meeting the sales quota.

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SoFi Response
2y
We appreciate you taking the time to provide feedback. It's disappointing to learn that your time with SoFi fell short of your expectations. We are changing the way people think about and interact with personal finance, helping to transform an industry that hasn't changed in decades and we sometimes see this change happening on a daily basis, which may feel stressful. We fully understand that the current housing market is posing significant challenges for our Mortgage Loan Officers. Please know that your efforts in these tough times were deeply appreciated. We're actively working to make things better and regular round table discussions have been instrumental in giving us a clearer insight into concerns, and rest assured, concrete steps are being taken to address them. We wish you all the best in your next role.
4.0
Nov 1, 2023
Recommend
CEO approval
Business Outlook

Pros

Lots to learn from different teams

Cons

No Growth after a point

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SoFi Response
2y
Thank you for leaving a review of your experience working at SoFi. We believe the growth of SoFi, and the industry itself, offers many opportunities for our employees to learn - glad you are enjoying that. This year we formally launched our Internal Mobility program, which is designed to help our employees learn new skills and move around the organization. If you're interested in learning more about how you can participate, please reach out to our Internal Mobility team. We value your feedback and thanks for all you do in your role at SoFi.
2.0
Oct 31, 2023
Recommend
CEO approval
Business Outlook

Pros

Speed of innovation: Company is fast, turns around things quickly Modern tech: Can use all of the leading technology. Many other companies are stuck in the 80s. Not SoFi. Industry disruptor: the business model is NOT proven and by definition won't be proven until the company makes money ... but ... working at an industry disruptor like SoFi is interesting and offers unique challenges you won't find anywhere else

Cons

The biggest downside (or perhaps a more fitting term - 'con') for SoFi are the people who work there. Its full of unbearable employees with no respect for anyone. When they were recruiting me to join the company, they made a ton of promises and shared lofty career plans with me in order to get me to leave my current job and come over. They promised a team, visibility, and a place to make a positive mark on the company. Instead I've been turned into a tool. No one cares about building new things. New ideas are constantly ignored in favor of the 'easy' status quo. No one cares about doing any real data analytics, its all just spreadsheet jockeys masquerading as 'data driven' personalities producing numbers that confer management narratives. Almost immediately upon joining the company, I was quickly told that I'd be expected to do the work of 3+ people. I was also told that plans to hire a team for me were shelved because "I definitely didn't need a team to do my job, I'm good enough after all". I'm also not even allowed to have my own book of work - my job is whatever my boss says it is when he logs in. That's not a job, that's a tool. My manager simply ignores any and all emails and internal messages I send him. He also straight up ignores me on virtual meetings. I'll ask a question - ignored. I'll make a comment - ignored. He's also not interested in having 1x1's with me to establish what exactly I'm supposed to be doing and/or what my personal goals are. When I've raised these concerns with his management, the reply was 'just do what he says'. I'm also expected to essentially be on call for him 24/7. I've been called by him at 2am, when I was in the hospital, and on paid time off. He does not take 'no' for an answer, so I've simply resorted to ignoring him. Since joining, I have also been asked to commit what I would consider to be ethical violations in the name of furthering company narratives. I've been asked to fudge numbers, obscure data, and whitewash reality in order to propagate the goal of profitability. I refused to complete the task. If I'm asked to break the law, I will report them to the SEC & OCC. I had high expectations for this job. Without a doubt, it has been the worst job of my career. Its pretty clear I was hired because they wanted to be able to tell the regulators they had poached someone from the place I used to work at. I cannot get out of this company fast enough. I don't know if my experience is the same throughout the entire company. I hope other organizations are better.

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SoFi Response
2y
Hello, Thank you for taking the time to leave such a thoughtful and candid review. We take your comments very seriously as listening to and acting on feedback from our employees is the only way we will be able to achieve our “best place to work” ambitions. We are extremely disheartened to hear working at SoFi isn’t meeting your expectations and we hope to have the chance to build back trust with you. We know that building a great culture starts with excellent managers, which is why we continue to develop and implement programs that help equip them with the skills and support they need to lead their teams in fair, equitable, and inclusive ways. We are so sorry to hear that has not been your experience thus far. We want all of our employees to feel supported by their leaders and would never want you to feel that you’ve had to compromise your ethics, or have been ignored when support is needed. If you aren't already aware, we have an EthicsPoint hotline (contact information can be found in the Code of Conduct) where employees are able to lodge a confidential concern at any time. We hope for the opportunity to improve your experience here, so if you’re open to it, please reach out to me directly, or email our team at employeerelations@sofi.org or at glassdoor@sofi.org. Take care, Chief People Officer
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