SoFi reviews

We're so happy to hear you enjoyed working at SoFi - thank you for taking the time to leave a review of your 5+ years working here. We agree that we have some of the best and brightest minds in the industry working on our engineering, product and design (EPD) team and are proud of the work they are doing to create amazing products for our millions of members. We know having an awesome culture starts with excellent managers, so we continue to invest heavily in this area so our people managers have the tools, resources, and support to lead their teams to greatness! If you have any more feedback that can help us improve the employee experience for all, please reach out to us at glassdoor@sofi.org. Take care and best of luck in your next role.

Hi there, and thank you for taking the time to share your thoughts with us. We're very sorry to hear your time at SoFi didn't meet your expectations. Our CLR team is an absolutely critical part of our mission to help our members achieve financial independence, so thank you for the time you dedicated to working here. Our goal is to create the best customer service in the industry, which means we are committed to ensuring our team members are available at all times of the day to address our members' needs. That said, we truly believe that our people are our biggest differentiator, and if we take care of them they will take care of our members. Our Workforce Management team regularly looks at data to anticipate when members will contact us, and we staff our team (and breaks) according to the demand. We hope you felt comfortable to voice these concerns to your manager or PBP so we can work to improve the experience for all. But you are right, this is a place where our employees need to enjoy a fast paced, ever-changing work environment in order to thrive, and we understand that's not the right fit for everyone. We really appreciate the feedback, and wish you the best in your next career endeavor.