SoFi reviews

4.3

81% would recommend to a friend

(1,144 total reviews)
avatar

Anthony Noto

93% approve of CEO

83% positive business outlook

SoFi has an employee rating of 4.3 out of 5 stars, based on 1,144 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The SoFi employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Reviews by job title

1K reviews
4.0
Apr 9, 2023

Not so bad not so good

Recommend
CEO approval
Business Outlook

Pros

Friendly environment, great community, classic office work force with some new school characteristics

Cons

Numbers base, strict adherence rules with not so friendly break schedules

avatar
SoFi Response
3y
Thank you for taking the time to leave a review of your experience working at SoFi. We're glad to hear you are enjoying the people and the work environment we foster. We aim to create a consistently positive member experience with every interaction, and in order to do so, we set very specific metrics - all employees are provided metrics and evaluated against them on an ongoing basis, with a formal review each quarter. Every employee is held to the same set of metrics and we strive to give everyone the training and tools they need to meet and exceed expectations. Thank you for the feedback, and we encourage you to also share your sentiments on our annual engagement survey, which comes out next week. We use the data from that survey to action plan with leaders on how to improve. Take care.
1.0
Apr 5, 2023
Recommend
CEO approval
Business Outlook

Pros

-Remote and Hybrid Options -Good Benefits -Some Flexibility in schedules

Cons

-Subpar pay (for the amount of work your expected to do) -Upper management only sees data, not the people that work for them. -Upper management creates fake problems to solve to look like a hero -Blatant favoritism -No advancement opportunities for CA employees due to cost -Exhaustive communication review overload with understaffed teams. -Gaslighting is insane -Unrealistic expectations to finish workload leaves us scrambling at the end of each month -Hard to take what little PTO we earn -Managers spout that accountability is being held but anyone can see the inconsistencies in certain team members on a monthly basis. -Upper management doesn’t listen to their employees and is completely unapproachable

avatar
SoFi Response
3y
First and foremost, thank you for the 9+ years you have dedicated to working at SoFi - wow, what a journey. We have seen an insane amount of change and growth during your time here. We sincerely appreciate you taking the time to leave a review. That said, we are very disappointed to hear your experience is not meeting your expectations. What you describe is not indicative of the culture we are trying to build nor the work environment we are committed to fostering. We know that building a great culture starts with excellent managers, who are equipped with the skills and support to lead their teams in fair, equitable, and inclusive ways. That's why our manager excellence programs are such a critical part of our L&D journey, and we continue to evolve our offerings to help them develop. With regards to compensation, we frequently review employee compensation to ensure it is fair and competitive based on external market data and individual performance. Lastly, as you may know, this year we launched our formal internal mobility program which is designed to support our employees in growing their careers at SoFi. Reach out to our team if you want to learn more about how we can support your career growth. If you feel comfortable, we'd love to connect so we can further understand your concerns and address them head on. You can reach out to your PBP or email me directly at glassdoor@sofi.org). You're right. Happy employees = happy members and we hope we can improve your experience. Take care.
2.0
Apr 4, 2023

Overall great experience but..

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

* Technologically advanced work process * Good health care benefits

Cons

* Bad compensation * No WLB * Hard to be promoted even if you have a good performance review * Not very inclusive culture * Managers and above aren’t good at managing the team/people below them - only care about themselves * Managers don’t want to get their hands dirty even though the teammates are always working OT

avatar
SoFi Response
3y
Thank you for the time you dedicated to working at SoFi, and for sharing your thoughts with us. We're disappointed to hear working here didn't meet your expectations. We frequently review employee compensation to ensure it is fair and competitive based on external market data and individual performance. Plus, we know building a best-in-class culture starts with excellent leadership, so we are committed to giving our managers and people-leaders the tools, training, and support they need to help their teams thrive. Lastly, as you may remember, 'embrace diversity' is one of our core values, and we have a thoughtful and comprehensive strategy in place to improve representation across the company, and to ensure we are building an inclusive culture where everyone feels heard. Check out our public DE&I site on sofi.com to learn more. Again, sincerely appreciate your candid feedback, and wish you the best of luck in your next endeavor. Take care!
Viewing 448 - 450 of 1,144 Reviews

Glassdoor has 1,243 SoFi reviews submitted anonymously by SoFi employees. Read employee reviews and ratings on Glassdoor to decide if SoFi is right for you.