SoFi reviews

4.3

81% would recommend to a friend

(1,142 total reviews)
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Anthony Noto

93% approve of CEO

83% positive business outlook

SoFi has an employee rating of 4.3 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The SoFi employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Reviews by job title

1K reviews
4.0
Oct 10, 2024
Recommend
CEO approval
Business Outlook

Pros

Pay Student loan payment PTO

Cons

Communication between departments could be better

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SoFi Response
1y
Thank you for taking the time to leave a review. It's great to hear you feel your compensation is competitive and that you are enjoying our benefits offering, including student loan repayment and unlimited PTO. We greatly appreciate your feedback about continuing to iterate on how we communicate across departments. We highly recommend you share your feedback with your manager and leadership! If you have any suggestions on how we can continue improving the employee experience, please get in touch with us at glassdoor@sofi.org. Thank you for being a part of the SoFamily!
3.0
Oct 1, 2024
Recommend
CEO approval
Business Outlook

Pros

Decent team pretty view good kitchen snacks

Cons

Stressful incredibly rude customers discouraging responses

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SoFi Response
1y
First and foremost, thank you for taking the time to share your thoughts with us. Our Customer Service team is an absolutely critical part of our mission to help our members achieve financial independence, so thank you for the time you have dedicated to working at SoFi thus far. We're happy to hear you enjoy working with your team and being in the office. We understand that dealing with stressful situations and difficult customer interactions can be challenging. Providing support to our team members in handling these situations is a priority for us. We offer training and resources to help navigate challenging interactions, so if you have any additional thoughts about these resources, please feel free to email us at sofi@glassdoor.org so we can better understand your experience. Thank you for being on this journey with us. Take care.
5.0
Oct 1, 2024
Recommend
CEO approval
Business Outlook

Pros

Freedom to innovate and try new tech. You have as much control over your roadmap and destiny as you want. Conversely, if you don't push for it, you won't get it. It feels like a really mature engineering org.

Cons

Because we are heavily regulated industry, there is also a mountain of compliance work, which is very unsexy, but compulsory to maintain a good customer experience.

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SoFi Response
1y
First and foremost, thank you for being on this journey with us for 6 years! We are helping to transform an industry that hasn't changed in decades, and it is hard work! It's great to hear you feel the freedom to innovate and grow in your career at SoFi. We greatly appreciate you sharing your experience so others know what to expect. SoFi has ambitious goals, creating a dynamic environment in which we must adapt to meet the needs of our employees, Members, and the fast-moving fintech industry. If you have any suggestions on how we can continue improving the employee experience, please get in touch with us at glassdoor@sofi.org. Thank you for being a part of the SoFamily!
Viewing 238 - 240 of 1,142 Reviews

Glassdoor has 1,241 SoFi reviews submitted anonymously by SoFi employees. Read employee reviews and ratings on Glassdoor to decide if SoFi is right for you.