Softchoice reviews

Worked in operations: Softchoice has a lot of potential, a lot of great strategy and very little alignment across the org. Managers are not good at translating messages down from the top. If you are ambitious, this is not the place for you! Softchoice will hold you back, they won't invest in your training or development. They pay significantly below the market and antiquated policies do not allow for increases up to market. They are not good at nurturing and rewarding the talent they have. They would rather have you leave and replace you than give you an increase. Work/life balance at Softchoice is heavily skewed towards work. For a technology company they are leagues behind when it comes to internal systems. Everything is so manual.

I have hesitated to post my story in an effort to avoid anyone from readers judging my post as just another complaint. However I believe my experience with Softchoice is one that needs to be made known in order to avoid such circumstances from repeating. I was in Inside Sales for about six months of training. Very early in my time there I was given the enormous responsibility of coverage for several reps while they were out of office, handling their inboxes, dealing with outbounds and keeping customers happy. It was a challenge but I did well and keep business as usual. And I continued to provide account coverage for other reps throughout my time there. As a rookie, anytime a mistake was made, I would go directly to that rep invovled or my superiors for input, advice and feedback so I could improve, which I did. Throughout my whole experience I enjoyed positive rapport with most in the office and throughout the company, especially customers. To my shock, I was let go suddenly, at the end of a work day unfortunately, by my onboarding coach. During the exit meeting it came to light that his decision was a personal one and NOT one of consensus from the people I worked with most often including my mentor. I was denied access to the restroom to compose myself, as well as to my belongings- they were shipped to me instead of me picking up my desk with dignity. It was so unprofessional that whoever is new at Softchoice deserves to know that reputation with your superiors is valued higher than your quality of work or rapport with others. I caution you to know that there is a lack of leadership, despite the fact that they claim to be "all about their peeps".