6y
Thank you for providing feedback about your career at SofterWare. We agree with you that this is a good company. In fact, based on all the Top Philly Workplace awards we’ve earned over the last decade, many employees think it's a great place to work. One reason is we have the privilege of helping our clients, nonprofit organizations and childcare programs, make the world a better place.
With regard to your role in our technical support team, our clients consistently tell us that you and your teammates are what they love most about us. The help our technical support representatives give to our amazing nonprofit and child care organizations to achieve their missions is among the most important and valued aspects of our relationship to our clients.
When it comes to your career, our Customer Care leadership team truly values each employee and is invested in their professional development and growth. Each technical support representative is encouraged to identify their professional development goals and work with their manager to create a plan to achieve them. For those that are interested, there are a variety of different ways in which you can enhance your skill set and help clients in different ways. Your monthly one to one meeting with your Manager is a great opportunity for you to talk about what work you would find meaningful and satisfying. Whether you're interested in growing your career in technical support, or moving to other parts of the company, you’ll be happy to know SofterWare can support your ambitions. Technical support is a great foundation from which to build a career, as you can see from other staff members who started there and then went into management, sales, marketing, development, implementation/on-boarding, and executive leadership!
Kathy Piunti Vice President of Human Resources
