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      SofterWare

      Engaged Employer

      SofterWare reviews

      4.1

      78% would recommend to a friend

      (64 total reviews)

      Douglas Schoenberg

      75% approve of CEO

      73% positive business outlook

      Ratings by demographic groups

      SofterWare has an employee rating of 4.1 out of 5 stars, based on 64 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The SofterWare employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      64 reviews
      5.0
      Jun 27, 2023

      A caring company

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Have held 4 different jobs through the years, including Sales, Support, Training, and Client Services. SofterWare has always provided ways for employees to grow in different directions, and funds that growth- once they find good people, they bend over backwards to keep them. The average tenure is well above the industry norm. No outside investment/ employee owned is a real thing. This has preserved the stability and culture at all levels. A fully remote environment, with active company engagement, provides an ideal work /life balance. SW has not waffled on the the remote concept post pandemic, and and continues to commit to it long term. Definitely a Family first company. Profit Sharing has been fantastic as well- and helps disprove typical corporate propaganda. I've been very fortune to have found SW, and it has always been there for me and my family. Honestly, not sure I could have asked more from an employer.

      Cons

      One negative over the years has been the challenge of a persistent fish bowl perspective, where some leadership has imbibed a bit too much of their own Kool Aid and has failed to see the competitive landscape. Thankfully that has improved over the last few years and the ownership has doubled down with a significant investment in product development/staffing.

      avatar
      SofterWare Response
      2y
      Thank you for your 10+ years at SofterWare! You’re right that our employee tenure is well outside the norm of most businesses, and one of the things we’re most proud of as a company. Thanks also for taking the time to share your thoughts and observations, such as us wanting to find and retain good people. That is spot on, and we take career development seriously. It's great to hear you’ve been open to exploring new roles at SofterWare so that you can continue to grow your career here. Hopefully, you’ve found it to be a rewarding experience and a great way to learn all aspects of the business. We completely agree about the benefits of being privately owned. Instead of focusing on what's best for shareholders, we focus on what’s best for our staff and customers. This also plays a role regarding your thoughts on the competitive landscape, and our performance. SofterWare is committed to producing the best software and providing the best service, and as you noted, we’re in the midst of the largest expansion of our software development team in our history. Tied to the continued investment in the best onboarding, training and customer care teams in the business, we’re well positioned to continue to help our clients succeed. This is great news for our nonprofit and payment processing customers, and our staff. Sincerely, Lauren Sheehan, President
      5.0
      Jun 27, 2023

      Best place I ever worked!

      Senior software developer
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Friendly team based environment - Understanding and personable managers - Goal driven projects - Great bonuses and incentives - 100% remote

      Cons

      None None None None None

      avatar
      SofterWare Response
      2y
      Thanks so much for the terrific review and feedback! We’re so happy to hear this is the best place you’ve ever worked, and all the reasons you cited for the reasons why. Many of those reasons are the result of employee feedback, so please continue to share what we can do to continue to make this the best place to work for the rest of your career! Sincerely, Lauren Sheehan, President
      5.0
      Jun 26, 2023

      Great place to work

      Engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Wonderful people who genuinely care about the products and services. Many areas for advancement.

      Cons

      Slack is a central part of communication in this remote-only environment, however there are too many channels and distractions that disrupt focus. Some old decisions around technologies and practices have not been remediated and continue to create technical debt.

      avatar
      SofterWare Response
      2y
      Thank you so much for the great review and feedback! When clients and staff ask what's the best thing about our company, they always say the same thing: the people! We’re so happy to hear you agree. We think one of the reasons they care about the products and services so much is because they care about our customers, who are using them to help change the world for the better. Sincerely, Lauren Sheehan, President
      Viewing 13 - 15 of 64 Reviews
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      ReviewsSofterWare reviews

      Glassdoor has 71 SofterWare reviews submitted anonymously by SofterWare employees. Read employee reviews and ratings on Glassdoor to decide if SofterWare is right for you.