SofterWare reviews

Thank you so much for the 5 star review! Teachers at every stage of life are critical to ensuring growth and learning, and your work is helping our clients make the world a better place. We appreciate your comments about our work environment, your colleagues who help each other succeed, and our values! They’re the reason SofterWare was named a Top Workplace 11 times! We also appreciate your comments about wanting a higher salary. We recognize the importance of offering competitive wages, so we benchmark salaries and benefits with similar roles to make sure we stay competitive. Combined with 401k matching, monthly profit sharing, as well the others you mentioned such as paid time off (including full/partial leaves for having/adopting children, bereavement, etc.), healthcare, disability insurance and more, SofterWare’s compensation package meets or exceeds the medium for similar roles throughout North America. We also offer both merit and COLA increases as your tenure continues to make sure we reward excellence, maintain competitiveness, and retain the best staff in the industry! We encourage a work/life balance (in fact, it’s one of the specific categories we were named best of in the Top Workplace awards), so if you feel deadlines and your workload are causing you personal stress, we encourage you to speak with your manager. We can work to accommodate your personal work/life balance. We can also provide additional ways, through our free Employee Assistance Program, to help you learn how to cope with stress, learn time management skills, and speak to professionals for other assistance. Lastly, we appreciate your advice to management about sharing more of a bigger picture. Our president, Lauren Sheehan, recently started sharing recaps of the executive meetings, and the members of the exec team share an update every quarter on the second Friday of the month on how the company is performing, goals, projects, etc. That said, we’ll pass your feedback on to the leadership team, since there is always more we can do to communicate more and better. Thank you for over 10 years of service to our nonprofit clients, and we look forward to working with you for many more! Sincerely, Lauren Sheehan, President

Thank you for the great review and feedback! We’re so glad you’re appreciating some of the benefits we provide at SofterWare, such as the ability to work remotely from various locations, and our summer hours program. Regarding the comment that our managers don’t micromanage, we have found that since we hire great people, we don’t have to! Our managers prefer to let our professional teams just do what they do so well. Of course, managers are there to help clear obstacles, answer questions and support them in any way they need and prefer. We also appreciate hearing your concern about the summer hour program only applying to non-critical roles. For many years, we’ve offered the ability for staff to work an extra hour each day and take 4 hours off on Friday or Monday during the summer. This year we expanded it so they can work 2 hours extra each day and have a whole day off Friday or Monday. This new expansion came from requests our staff made, as do many of the new programs we introduce. Your comment provides us valuable feedback, and we’ll take this into consideration to see if we can identify a solution for your concern when evaluating the results of this new benefit. Thanks for sharing it, and taking the time to provide all your thoughts on working at SofterWare! Sincerely, Lauren Sheehan, President