where do I even start...I worked in the role for a year and a half and when I first came on the role was originally "Community Health Worker" a few months in they suddenly pushed engagement on my role which originally was the sole responsibility of the engagement specialists...way more work, same pay..typical. It began to feel like a tele-marketer role more than a true case management role, patients either never heard of us, never were diagnosed with what we were saying they had or had no interest of participating in our program. For my experience specifically, management constantly hounded us on how many patients we engaged weekly...on top of making sure our 80+ tasks on a daily basis were also completed with no end to this increase workload possible. We consistently got promised that they would either hire more people or beg their managers to let them hire more people, they would always either drag their feet with this or people wouldn't apply (probably after reading honest reviews like this), I experienced constant micro-management but that could have just been a state specific thing, management never had direct answers to questions they would always dance around the truth or say they didn't know and would have to ask someone else for literally every single question. The home visits are the worst, you never know what you're walking into (safety risk) and the home visits take up a huge bulk of your day with traffic and everything else but you are still expected to do your daily 80+ tasks with no excuses. Those that worked hard got even more work and those that didn't consistently got praised/ promoted. Oh promotions are also non-existent here. Bottom line if you need a job take it for the mean time but don't stop looking or applying they pay way below the industry standard especially for the work you are demanded to do. Constant changes that NEVER made sense just changed things to change them...honestly good luck I don't see this company lasting more than 5 years.
