SonderMind reviews

3.5

56% would recommend to a friend

(186 total reviews)
avatar

Mark Frank

58% approve of CEO

57% positive business outlook

SonderMind has an employee rating of 3.5 out of 5 stars, based on 186 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SonderMind employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

186 reviews
5.0
Nov 22, 2024

Awesome Place to Work!

Recommend
CEO approval
Business Outlook

Pros

Everyone I have met and interacted with has been so kind and supportive! Management seems to genuinely care about everyone doing well and offers feedback in a way that empowers you to grow and learn from mistakes rather than shame you.

Cons

Some of the calls can be heavy sometimes, but it's the nature of the behavioral health field - we're here to help people get the care they need. Care Coordinators are the main contacts reachable by phone, so we do get billing questions or questions from providers that we just can't assist with, which can really frustrate callers.

5.0
Sep 22, 2024
Recommend
CEO approval
Business Outlook

Pros

I personally find the straightforward documentation processes helpful, ease of submitting a claim and the platform to be rather seamless. The business takes a cut of your session fee but their assistance to mitigate insurance and VA Community Care is well worth it for me to be blissfully ignorant of the US healthcare system's view of mental health services that are often consistent and long term.

Cons

The cons are indicative of the industry, not Sondermind themself. I have just received a job offer outside of the healthcare industry and I plan on taking it, I find working in the mental healthcare industry to be so draining and negatively reinforcing because hospital systems have an unrealistic productivity metric that creates intense burn out in a short timeframe, and private practice allows for freedoms and a work life balance with the stress of not being paid for each cancellation that cannot be filled, no paid time off, no retirement benefit, and ironically no healthcare options. Sondermind is a great platform if you'd like to stay in the industry, but I would consider staying in any of these businesses operating in the mental health industry if they offered any kind of benefit package. It has always felt ironic and hopeless to think that I can offer a healthcare service while I could not afford to take advantage of the same service because this career often doesn't include a realistic salary, benefits package and basic concept like paid time off / maternity leave.

4.0
May 23, 2024
Recommend
CEO approval
Business Outlook

Pros

People were friendly and at the time believed in the mission. Most people were reliable and did their best.

Cons

'Change is our constant' is one of the most obnoxious mission statements and was never helpful nor good for employee morale. Any abrupt change that was cause for employee concern was responded to by management or hr with this mission statement.

Viewing 85 - 87 of 186 Reviews

Glassdoor has 266 SonderMind reviews submitted anonymously by SonderMind employees. Read employee reviews and ratings on Glassdoor to decide if SonderMind is right for you.