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      Sorenson Communications

      Engaged Employer

      Sorenson Communications reviews

      3.1

      36% would recommend to a friend

      (655 total reviews)
      avatar

      Paget Alves

      27% approve of CEO

      32% positive business outlook

      Ratings by demographic groups

      Sorenson Communications has an employee rating of 3.1 out of 5 stars, based on 655 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sorenson Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      655 reviews
      5.0
      Jun 9, 2025

      Best Work Experiences

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some of the coolest people I've ever met work there. Super flexible work schedule. Work experience you won't find anywhere else. The management on the CaptionCall side is better than the management on the Sorenson side at everything. Hands down.

      Cons

      No room for career advancement. The C-Suite Execs are constantly changing. There's a lot of talent in the IT department that gets wasted because no one listens to them or lets them put their skills to use. Too many people in corporate try to make sure they have a good reputation and look good to the C-Level instead of focusing on the customers. At the end of the day, they could care less about any of their employees.

      4.0
      May 30, 2025

      Steady work, a little better communications needed

      Captioning agent (ca)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Steady work Easy to learn Can sort-of pick your own schedule Weekends off

      Cons

      Shift bids quarterly Hiring freeze on full time Programs shut down or frozen without communication to employees

      2.0
      May 26, 2025

      Money over Employees

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Clients were amazing to work with and almost always sweet.

      Cons

      They went from a good company to an awful one. Laid off employees in 3 states because they didn't want to pay a living wage. Customer Service job had nearly no training and the leads always had issues with how you do things. They were also making up rules on the fl that were not even legal or part of the companies protocol.

      Viewing 64 - 66 of 655 Reviews
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      ReviewsSorenson Communications reviews

      Glassdoor has 674 Sorenson Communications reviews submitted anonymously by Sorenson Communications employees. Read employee reviews and ratings on Glassdoor to decide if Sorenson Communications is right for you.