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      Sovos

      Engaged Employer

      Sovos reviews

      3.5

      62% would recommend to a friend

      (583 total reviews)
      avatar

      Kevin Akeroyd

      49% approve of CEO

      46% positive business outlook

      Ratings by demographic groups

      Sovos has an employee rating of 3.5 out of 5 stars, based on 583 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sovos employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      583 reviews
      5.0
      Feb 7, 2019

      Interviewing/Onboarding Process

      Customer success advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      I spoke with two people whom I would not be working with directly and two whom I would be working with directly. This gave me the sense that the company really cares about who they bring on board. In addition, I found my interview with my boss and coworker to be very informative about what the job would be, down to the day-to-day. The on-boarding when I was hired was excellent. There is an orientation where they throw the entire company at you so you get a real sense of what the overall goals are and how much they care about growth and their employees. The HR rep in charge of this orientation was exceptional!

      Cons

      They do make you jump through a lot of hoops to get the gig. It can be nerve-wracking. The orientation can also be overwhelming at first. I found these easy to get passed however.

      avatar
      Sovos Response
      7y
      Thanks for the feedback! We’re glad to hear that your interview process was a positive one. And while it can be cumbersome, we believe the end result of hiring talented people who are a great culture fit makes the process worth it. We appreciate you sharing your thoughts about our onboarding experience. We put a lot of thought into developing a process to give our new employees the tools they need to be successful at Sovos from the start. We’re glad you found it beneficial. Please keep reaching out if you have any other suggestions for improvement. We are thrilled to have you as a part of the Sovos team and look forward to watching you grow! Thanks, Laura
      4.0
      Jan 9, 2019

      Great company with constant change

      Software support analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Company growth means lots of change and opportunity for growth. Management is great. Company culture is fun and accommodating, with things such as food and beverage amenities, catering, and events. Unlimited PTO!

      Cons

      Lots of change and uncertainty as decisions are kept quiet until they are happening. Pay could be higher.

      avatar
      Sovos Response
      7y
      Thanks for the feedback. We realize that people spend a good chunk of their time at work – and we want to make sure that it’s in an environment that is enjoyable! And we also want to make sure that they don’t spend too much of their time at work – so we implemented our myTime flexible time off program. We’re so pleased to hear that those things made a difference to you. And you’re right – a lot of changes can bring some uncertainty. We have worked really hard over the past year to improve our top-down communication and making sure that changes are communicated effectively and timely. Employee feedback has shown that we’re making real strides in that area. Often, our changes involve people and we are careful to balance our need for timely communication with the privacy concerns of individual employees. It’s an area of focus and we will continue to work on it! - Joe H
      2.0
      Jan 7, 2019

      Weak Leadership, High Turnover

      Operations
      Recommend
      CEO approval
      Business Outlook

      Pros

      During tax season you are well fed and are given positive reinforcement to bring you through the toughest part of the year. There is always a need for tax compliance, so as long as you stay in good standing job security is pretty strong. Compared to other software out there, Taxport is actually ok in spite of what clients and home office staff may complain about. No software is perfect. About 4-5 months of the year you are essentially a non-essential employee. Good stepping stone job to get exposure to many different people and industries, both at Sovos and through your client load. Exposure to the SAAS industry is important for today's job market as well.

      Cons

      Questioning the status quo comes with judgement from leadership. Those who get promoted are those who do not rock the boat and perform their job adequately. High turnover is a result of the high stress, low reward environment. Many people leave the company without tying up loose ends on their accounts as a result of the low task identity. This creates a vicious cycle of coming into unhappy accounts that NEED Sovos because they have ingrained their tax compliance solution into their annual reporting process. Some introductions to clients contained airing a grievance about their previous service being inadequate. As a result of the high turnover, it is evident that Sovos needs you more than you need them. Getting competent people to learn and use their software is their greatest service resource. Fortunately there will always be overqualified people leaving undergrad needing work. This is many manager's first leadership experience, and the growing pains are not acknowledged or developed. Again- maintain the status quo, bring the clients through tax season.

      avatar
      Sovos Response
      7y
      Thanks for the feedback, both constructive and positive. Our Operations teams do have peaks and valleys in their workload, especially here in North America due to the cyclical nature of tax. I disagree that any of our employees become non-essential in the “off season” as this is where a majority of our best practices are developed. I want to address your perception that the only way to get ahead at Sovos is to maintain status quo. That is in direct opposition to our company culture. Employees who embody our core values of being Proactive, Professional, Collaborative, Adaptable and Accountable are team members who we find truly grow at Sovos –30% of our employees were promoted or experienced a job change last year! And, in fact, our employee retention rate has been increasing every single year since 2016. Finally, I am sorry to hear you did not feel supported by your manager. I was not present during the conversations you referenced, so I can only say we have a strong set of client communication best practices. I will admit we hold our employees to high standards and I am confident that is why you received the feedback you did. Our recently re-vamped new manager training is focused on helping all of our managers be the most genuine, effective leaders they can; Leaders who are inspiring and help enable successful career paths here at Sovos. We will continue to make this a priority. Thank you again for your feedback. I wish you the best of luck in your new role. - Joe
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      ReviewsSovos reviews

      Glassdoor has 889 Sovos reviews submitted anonymously by Sovos employees. Read employee reviews and ratings on Glassdoor to decide if Sovos is right for you.