Jun 17, 2025
Spectrum reviews
3.3
52% would recommend to a friend
Chris Winfrey
52% approve of CEO
45% positive business outlook
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2.0
Jun 14, 2025
For a Call Center its OK but beware of toxic culture and management
Former employee, less than 1 year
Buffalo, NY
Recommend
CEO approval
Business Outlook
Pros
Free Internet/Cable discounted mobile Very competitive tuition reimbursement / education policies (though they were recently changed) Goals for promotion within my call center role were relatively attainable with diligence over a year period. Consistent hours, full-time schedule Front-loaded vacation and personal days at the beginning of the year Workload itself is relatively tame and most calls are easy
Cons
Relatively inflexible with schedule Will punish you for using sick time "not pre-approved" i.e calling out Yearly raises are insulting(I am talking <1.00/hr for 95% of people, <0.50/hr for 50% I estimate. You need to get promoted to see any real pay increase. Even then the pay increase for a Rep 1 -> Rep II for instance is only a dollar but it is something. Flaky management team, if you are not on their good side watch out No job security. Your job is subject to be lost for any reason without warning. Do not expect them to follow their own rules when it comes to disciplinary process. Little support from management when you have a problem on a call. If a customer is endlessly berating and demanding things from you that you cannot do you are not allowed to transfer the customer to a lead unless they demand it.
3.0
Jun 13, 2025
Recommend
CEO approval
Business Outlook
Pros
Good Pay, ability to self promote to a certain degree, great benefits like free cable, 401K with match, RAP, health insurance, Out of the office and in the community.
Cons
Even though you’re on your own in the field, you’re still micromanaged. Different departments are forbidden from communicating with each other. Lack of communication with no obvious SOP, no real direction other than profit. Toxic, micromanaging corporate culture.
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