There is a daily phone call where you have to make a sale every night or you are shamed if you make less than 8 sales a month, you get no Comission, you must sell 8 double plays (internet and cable) counts as one sale
This is not a good time to join Spectrum
Some people owe a lot of money and you can’t connect them unless you put the bill under someone else’s name and even then you can get in trouble if the customer lies and says they don’t owe us money and you connect them.
You can get fired for work abandonment
You can get fired for not wanting to work until 9pm
You have to make 12 sales a month for your boss to be happy
The expected is 20 sales a month and that’s difficult unless you have friends at Direct tv feeding you illegal information about each customer
Some people have been swindled by outside sales rep so your life really is in danger
You knock on doors alone even if you are a woman and often times you can get attacked and your supervisor won’t even care, or will act concerned and give you a rape whistle
As if that can stop a rape
I heard that at att and direct tv reps can sell to anyone
Not at Spectrum
At spectrum they give you an outdated lead list with no notes or history about the house and you’re expected to sell the customer no matter what
Also if you sell cable and a home phone and an elderly person doesn’t want internet you won’t get paid for that sale
Spectrum only pays you if you sell internet and that’s only considered one unit (one product) so you’ll get a 1/4 of the Comission
The new product is to sell mobile phones
But you can only sell mobile phones to people who have spectrum internet
If Spectrum can see what you do online at home and on a $14 a month cell phone then they can track your online usage and create a digital profile of who you are and use that to “target” consumers and sell ads using Spectrum reach.
Anyway, it’s super creepy
But that’s why Spectrum gives its employees free cable and internet, they know when you’re home
They know everything about you even what you search
The installers are super creepy and some of them may hit on you as they’re installing your cable
The sexual harassment at Spectrum is OUT OF CONTROL
if you’re a woman looking to work at Spectrum - be careful and keep your lawyer on speed dial
The Bro culture is insane
You have to have been an installer of cable to be successful In sales
Because they pressure you to make sales within 30 days, salespeople are forced to give assessments of a professional former installer and only an installer tienes salesman who installs the customer himself can reach those 20 sales a month
The Chatsworth office is extremely far and you’re expected to attend monthly meetings and they supposedly reimburse you for gas but it’s maxed out at 180 a month
So the salary is $11 an hour
Your paycheck is about $900 every two weeks
You’re expected to clock in by 3pm and work till 9pm
Or you can split your shift and start at 11 and work until you get a sale and go home
Then run back to your territory before 9 and act like you knocked on 50 doors before the end of the night
They say you’ll make 100,000 a year and top producers only make $5000 a month
Direct Tv starts at $17 an hour
Holding on to a Spectrum customer once you have earned their business is difficult
The new customer prices only save money to those people who use very little internet
Power users need faster internet and not every family can afford it
And you’re not allowed to give free installation anymore
You’re only allowed to knock on up to 500 houses a month
You’re not allowed to drop off a flyer with your name on it or you can get fired
You’re only allowed to leave a plain business card with no Spectrum logos so nobody takes your knock seriously
You’re competing with resellers who leave glossy flyers on doors saying they’ll sell you anything direct tv, frontier THE WORKS
the position says this job is for people that are 18
Straight out of high school
But the most successful reps are in their 40’s doing illegal things leaving flyers and doing everything however they want
Your supervisor sometimes backs you up until Spectrum corporate finds out and you’re the one that gets fired not the supervisor
It’s a very very toxic work environment, lots of backbiting, secrecy and lies
I don’t recommend this job until they get a union
