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      Spectrum

      Engaged Employer

      Spectrum reviews

      3.3

      52% would recommend to a friend

      (18,881 total reviews)
      avatar

      Chris Winfrey

      53% approve of CEO

      46% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.7

      Compensation and benefits

      3.3

      Career opportunities

      3.0

      Culture & values

      3.0

      Work/Life balance

      2.8

      Senior management

      Spectrum has an employee rating of 3.3 out of 5 stars, based on 18,881 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Spectrum employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      1.0
      Jun 6, 2018

      Reconsider Your Options – Research Thoroughly

      Operations
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay and benefits are decent; however, the personnel issues and the support for non-management personnel is the worst that I have ever experienced. Money and benefits are important; however, that is all Charter has to offer to its employees and depending the placement on the corporate ladder, an employee may not even have that.

      Cons

      The position that I had worked. could have been the sweetest job that I ever had; but, Charter being Charter, made it to be the worst job I had ever worked. The old Charter mentality and management style is still present. Outside looking in, it appears that Charter looks like it may be possibility moving forward for the better, but inside looking out, Charter is the same old wolf in sheep skin, chew you up, and spit you out, and you feel like vomit. Think long and hard before accepting a position, any doubts, don't walk, turn and run.

      3.0
      Apr 29, 2018

      Customer Service Rep - Billing

      Customer service representative ii - billing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Depending on the team you get on the supervisor can be very helpful and supportive and so can your team. The benefits of having free cable, internet and home phone along with discounts from wireless companies. Starting pay is decent. Opportunities to shift bid for a different shift and the opportunity to have hour long lunches which is based on your performance. There is a market inside the building kind of like a convenience store. A good amount of training. Referral bonuses for referring employees who stay with the company for at least six months.

      Cons

      The customers are vicious sometimes and insatiable. The company will tell you to tell the customer one thing but then down the road say something to contradict it so it seems like we are lying and it upsets the customers greatly. Some of the supervisors are inexperienced and not supportive at all they are very strict and do nothing extra for their teams. Very strict attendance policy. You get reprimanded for calling out due to being sick even though you have a doctors note. Don't think you are going to get promoted for just doing your job. You have to go above and beyond all the time and even then they do not recognize it sometimes. Starting shift is 3/330-midnight and includes a shift differential. There is no pause in between calls. It is back to back and if you need to take a personal break due to a rough call or a couple rough calls you do get spoken to and told it's not okay.

      2.0
      Sep 14, 2017

      used to be better

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      learning opportunities. knowledgeable and friendly people.

      Cons

      poor management. Top tier focused on saving their own job.

      Viewing 79 - 81 of 18,881 Reviews
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      Glassdoor has 19,961 Spectrum reviews submitted anonymously by Spectrum employees. Read employee reviews and ratings on Glassdoor to decide if Spectrum is right for you.