Spectrum reviews

For this job, turnover is high. Be prepare to see people coming in going in less than a year. The company will not let you rollover your vacation days or personal days at the end of the year. 2 weeks of vacation per year and 32 hours of personal time...at the end of the year....use it or lose it. You can’t transfer until you have been in this position for a year (since you are taking at least 400-500 calls a month, with people/customers complaining about their service and dumping their life problems on you, including yelling and cursing at you, transfer should be reduced to 6 months) Not for those who just graduated from college......if you happen to slip in, you are in for the shock of your life... 3 weeks...8 hour days of training needs to be revamped. But it is a paycheck for sitting in class and dozing off while the trainer is lecturing and while your classmates/coworkers are talking about what they did last night or last week episode of the Game of Thrones.

All employees must be in the office between 8 and 5, no exceptions. Not allowed to work from home under any circumstances, no flexibility on earlier or later shifts, despite the fact that there are customers in all timezones across the country. "Early Outs", i.e. letting people leave a few hours early the day before a holiday weekend, are non-existent. No casual Fridays Strict "All work, no play" mindset. Very rarely hear "good job" or "thank you" from upper managment; usually just criticism. Computers are locked down so tightly that you don't even have permission to delete shortcuts off of your desktop, and the bureaucracy you have to go through to simply install an update to an already installed application is ridiculous. Unless you have a strong telecom or cable background, don't expect to move up in the company.