Is Spectrum a good company to work for as a Technical Support Engineer?

Technical Support Engineer professionals working at Spectrum have rated their employer with 3.2 out of 5 stars in 20 Glassdoor reviews. This is a lower than average score with the overall rating of Spectrum employees being 3.3 out of 5 stars. Search open Technical Support Engineer Jobs at Spectrum now and start preparing for your job interview by browsing frequently asked Technical Support Engineer interview questions at Spectrum .

Does Spectrum pay Technical Support Engineer employees well?

Technical Support Engineer professionals rate their compensation and benefits at Spectrum with 3.7 out of 5 stars based on 20 anonymously submitted employee reviews. This is 2.7% worse than the company average rating for salary and benefits. Find out more about Technical Support Engineer salaries at Spectrum.

What are the top reviewed jobs at Spectrum?

Customer Service Representative (940) , Sales Representative (476) , Inbound Sales Representative (394) , Account Executive (372) , Sales Associate (364) , Retention Specialist (356) , Field Technician (353) , Direct Sales Representative (320) , Field Service Technician (275) , Sales (245) , Outside Sales Representative (220) , Customer Service Representative (CSR) (200) , Billing Specialist (198) , Inside Sales Representative (196) , Technician (168)

What are the pros of working at Spectrum according to real employee reviews?

"The benefits are great because you get them right away as you start working and just need to enroll." ((in 3330 reviews)); "The people are great and the work itself once you get the hang of it can be very easy." ((in 635 reviews)); "Ppl would say comission but they promise a good commission within 2 months and it literally takes over 6 months." ((in 322 reviews)); "The 2 month training is good and you get mentors on the second month as you take your calls." ((in 312 reviews)); "Good money when you make at least 12 sales per month and base pay as well." ((in 309 reviews))

What are the cons of working at Spectrum according to real employee reviews?

"Poor management they seem to not care about you and that you’re just a number instead of a valued employee." ((in 1185 reviews)); "There is no work life balance expect this to be a 80 hour weekly commitment." ((in 380 reviews)); "long hours if your last few jobs have a lot of things to do since you'll be out late." ((in 269 reviews)); "Trainers and managers don't communicate" ((in 269 reviews)); "some supervisors have more than one newer company vehicle and techs get the worn out ones" ((in 251 reviews))

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Spectrum

Spectrum Technical Support Engineer reviews

3.2

88% would recommend to a friend

(20 total reviews)

Chris Winfrey

53% approve of CEO

89% positive business outlook

Ratings by category

4.5

Diversity & inclusion

3.7

Compensation and benefits

3.3

Culture & values

3.3

Career opportunities

2.8

Work/Life balance

2.4

Senior management

Technical Support Engineer employees have rated Spectrum with 3.2 out of 5 stars, based on 20 company reviews on Glassdoor. This indicates that most Technical Support Engineer professionals have a good working experience there. Spectrum is rated in line with the average (within 1 standard deviation) by Technical Support Engineer professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

20 reviews

4.0

Nov 6, 2022

Decent

Technical support engineer

Recommend

CEO approval

Business Outlook

Pros

Good Benefits, decent administrative staff

Cons

Fair share of everyday job issues. Could be a little more organized.

2.0

Aug 12, 2022

Great Benefits

Technical support engineer

Recommend

CEO approval

Business Outlook

Pros

Great Benefits and options for time off

Cons

The call center is not a productive environment and there is very little chance of getting out of call center positionsm Management tells you there's opportunity to move around the company but it usually in other departments of the call center without much increase in pay. In order to apply for those positions you have to be at the company for over a year and hit all your metrics. It's really designed to keep you in that position because turnover is atrocious.

4.0

Jul 25, 2022

the job was hard but worth it

Technical support engineer

Recommend

CEO approval

Business Outlook

Pros

talk to people all day, get to help people, get promoted within the company easily if your stats were good, game room, relaxation room, free coffee, cafeteria on site, comfortable chairs

Cons

low pay, toxic coworkers, rude customers

Viewing 10 - 12 of 20 Reviews

Jobs at Spectrum

Manager, Call Center Technology

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(Employer provided)

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Spectrum Technical Support Engineer reviews

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Decent

Great Benefits

the job was hard but worth it

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