5y
Thank you for sharing your feedback! Given our substantially low turnover in the past two years, we understand that there may not be many advancement opportunities within the customer care department. However, we are proud to say that the current customer care leadership team are people who’ve been internally promoted from within the department. We are committed to our team’s growth and whenever there is an opening in the leadership and operations teams within the department, we always give priority to internal promotion as opposed to hiring externally. All internal promotion processes are formal and similar to the external hiring process, which often includes written assessment, face-to-face interviews, and sometimes, situational tests. Over the last year, we have also introduced new cross-training programs to the team as a way to foster more growth within each role and to expand the team’s skillsets and knowledge. In addition to this, as a company, we have a process in place to evaluate and review compensation against market rate and industry standards in order to remain competitive. We are always open to learning about our teammates’ individual career goals and will continue to support their professional development and growth. Thank you again for your feedback!
