Spokeo reviews

3.5

61% would recommend to a friend

(168 total reviews)
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Harrison Tang

72% approve of CEO

52% positive business outlook

Spokeo has an employee rating of 3.5 out of 5 stars, based on 168 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Spokeo employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

168 reviews
5.0
Nov 30, 2016
Recommend
CEO approval
Business Outlook

Pros

Great co-workers, friendly environment, catered lunches every day, snacks, bfast, drinks, management sits right with agents from founder to team leads/sups and quality coaches

Cons

A gym membership totally necessary to avoid gaining weight from all perks

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Spokeo Response
9y
Thank you for your feedback. We are constantly working to enhance our great culture and create better practices to make Spokeo a great place to work.
3.0
Nov 28, 2016

Work is depressing, perks and benefits are great

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Spokeo values its employees and tries to keep them on with cheap perks like catered lunch, unlimited snacks, and fun events at restaurants and bars. The health benefits are excellent, even for low-level customer service employees. The culture of the company is very positive and welcoming, so it's easy to make friends and feel like you're part of a business that really values you. The opportunity for overtime is great as well.

Cons

Spokeo wants to be a Google-level tech company, but is actually a rather sleazy site that markets itself unethically and bills people in a very deceitful way. Spokeo, like many other websites that provide the same service, markets itself as a complete background check/'is he cheating on you?'/contact information lookup service, but in reality, the quality of information that the Spokeo provides is terrible. The site makes its money by fooling people into starting $.99 "free trials," and then bills them ad nauseum without the customer's knowledge. Spokeo hides its billing terms and pricing information on the site, and the site makes no effort to remind customers that they have active service and are being billed monthly (sometimes for years). The web designers, marketers, and SEO team are very aware of what they are doing. The 'customer care team' exists to mitigate refunds and credit card charge-backs from the multitude of dissatisfied customers that call in daily. It is depressing to hear the same call 60 times a day while maintaining the at-work facade of a positive, engaged employee. Call center employees literally vomit from the stress and drink on the job to cope. This is not hyperbole or exaggeration. It is difficult to move up in the company to any meaningful degree. Promotion opportunities are rare, and when they pop-up, they offer a small pay increase with little value in improving your skills.

1.0
Nov 8, 2016

Terrible company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Catering, benefits, meeting rooms had nice art work, nice location.

Cons

Ceo's lack of making honest money instead of dirty money, training and trainer aren't intellegent and a waste of time, phone system is cheap, company's lack of communication when subsciptions are renewed every month. Customer doesn't get notified when money is being taken out. Company caters to stalkers, Company's information on their database is inaccurate. Cult like environment.

Viewing 118 - 120 of 168 Reviews

Glassdoor has 178 Spokeo reviews submitted anonymously by Spokeo employees. Read employee reviews and ratings on Glassdoor to decide if Spokeo is right for you.