Mar 10, 2020
Spokeo Response
6yThank you for sharing your feedback. Our priority in Customer Care is maintaining a high standard of service for our customers at all times, which includes supporting, coaching, and providing ongoing training for our front-line team members. We do not allow cell phones or electronic devices for personal use while assisting customers because we believe our users deserve our sole attention in providing a customized, distraction-free experience. While waiting for incoming calls, emails or chats, as well as during breaks, our agents are welcome to surf the internet, watch movies or listen to music at their workstations.
Developing a positive work environment is both an on-going and evolving effort at Spokeo. We also make sure to provide each team member with regular breaks and full-hour lunch during their shifts. We encourage team members to reach out to their supervisors if they feel the need to take additional time between challenging calls. Our goal is to maintain a great balance between the needs of our Customer Care staff as well as the customers we serve.
