Spring Health Customer Success Manager reviews

1.0

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(3 total reviews)
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April Koh

Not enough data to show CEO approval

89% positive business outlook

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3 reviews
1.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

The mission is meaningful, and I had the opportunity to work with many talented, hardworking colleagues who genuinely cared about improving mental healthcare.

Cons

My experience was that the company culture prioritized internal politics over transparency, trust, and employee development. There was very little sense of psychological safety, and many employees appeared to operate under the belief that their jobs were constantly at risk. Rather than fostering collaboration and long-term growth, the environment often felt driven by fear and uncertainty. Turnover was consistently high, and it was difficult to ignore how frequently talented employees left or were replaced. The level of instability made it challenging to build trust, invest in long-term relationships, or feel confident about career growth within the company. From my perspective, these cultural issues did not appear isolated to individual managers. They felt systemic and were reflected in leadership decisions and the broader organizational environment. Whether intentional or not, the tone set by senior leadership had a significant impact on how teams operated and how employees experienced the workplace. Performance management often lacked transparency and consistency. Expectations shifted, feedback could feel subjective, and it was difficult to understand what success actually looked like. That uncertainty contributed to an environment where many people seemed focused on avoiding mistakes rather than doing their best work. I would strongly encourage prospective employees to speak with multiple current and former employees before joining to understand whether this type of culture aligns with what they are looking for in an employer.

1.0
May 16, 2024
Recommend
CEO approval
Business Outlook

Pros

There are some kind, smart, and talented people that work here and I know the product actually helps people.

Cons

Unfortunately people are promoted into manager roles that seem to have zero interest in learning what it means to be a good manager. For a mental health company, the lack of emotional intelligence of its leaders is pretty rich. I had a manager who seemed determined to create a negative perception of me, and found out multiple times she would talk negatively about me to peers and other teams. She also would routinely call me out in Google docs in front of other team members. It wasn't until I left the company that I learned that what I was experiencing wasn't normal, but it was too late. The damage was done. It took me a while to rebuild my confidence and realize that I am actually smart, and good at my job. I just had a manager that was committed to making me feel like I wasn't and lacked the desire and skills to develop her team.

1.0
Nov 14, 2021
Recommend
CEO approval
Business Outlook

Pros

Great energy at times (at the highs)

Cons

The carousal of ups and downs due to the management style coming directly from the top and admittedly so at a sales kickoff.

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