Stamford Hospital reviews

OVER WORKED! NUMBERS, NUMBERS, NUMBERS! Your job in Rev cycle/ billing will consist of NUMBERS. I'll explain: You have a quota to meet every day, which isn't that strange in this field. It's very common to have a daily quota to meet but they take it to the next level here. At the end of each week, they provide you with your productivity percentile. If you met your quota every day, regardless of quality, you'll get 100% on your weekly productivity report. However, meeting your quota in addition to quality work is challenging for many reasons, one of which is that they use an antiquated system. in fact, they use 2 systems to do one job which makes it difficult to be productive if you're having to toggle between two systems. It also increases room for error. You must stay above 90% each week less you be judged. Every other week your team lead will do a quality review of your work and scores you on you work and will pull your mistakes as examples of your poor job. I understand the need quality review but I don't need to be graded on a scale of 1-10 like a child; It's insulting. NUMBERS, NUMBERS, NUMBERS! The staff is SO consumed and fearful of not meeting their daily quota that their quality of work is very poor. The staff finds ways to cut corners on their work in order to get quota credit on something they touched because anything they touch, they get credit for. So, things never really get resolved because everyone is playing hot potato with accounts in order to get quick quota credit. Or they work easy accounts leaving the old ones to age because the harder accounts take too long to work and that could affect your daily quota. Pay: Personally, i was paid decently. However, somewhere down the line Stamford Hospital started paying the new staff very poorly. I know this because new staff members that I befriended were always stressed about the job and the money. When I inquired about how much they were started off with, i was told by a few newbies that they were started off with $16 and $17 an hour. I started off with $19.00 and made much more when i left. Considering the amount of work you're expected to do, the demanding nature of the department, and the level of stress that's involved, $17 an hour with only 1 or 2% annual increase is a slap in the face. This isn't nearly comparable to nearby NYC or even some of the other hospitals in Connecticut. If they offer you $17 an hour for this job, RUN! There is a very high turn over in this department but this wasn't always the case. I worked at Stamford Hospital for a while and they had many lifers....people that worked there 10+ years. After a consulting company named Huron came in to revamp the department and recommended the scoring, the quotas, the larger work loads in order to maximize the usage of the staff for larger cash flow, people started dropping like flies. With the low pay, the demanding nature of the department and the position, the scoring of your work (which they say is for your benefit as a learning experience), the quotas, many newbies didn't think the stress was worth it and would leave after a few months. I feel that this organization went from being staff friendly to being more concerned about the financial bottom line and that could be seen very easily in finance. This started around the time they decided to build the very expensive new hospital. Benefit: The benefits have really taken a nose dive. Yearly bonus is joke and after uncle sam takes his piece, it was much less than a days works.

Everything is a lie, from the moment you are hired to the moment you decide to leave the job that you really love. The management is awful, if you have any concerns due to the cleanliness in the operating room, management will yes you to death and if you continue to complain they will retaliate against you. The state should have come unannounced a few times a year instead during the day. It was expected so every one was in their best behavior of course, everything and everyone was perfect. Everything was sparkling and management were happy. All a big lie. The state should really investigate stamford hospital employees ask them questions on a one to one basis with out their manager being present, that way they are able to feel confortable in being honest with them without feeling that they would be retaliated.