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      Starbucks

      Engaged Employer

      Starbucks reviews

      3.5

      57% would recommend to a friend

      (85,646 total reviews)
      avatar

      Brian Niccol

      34% approve of CEO

      42% positive business outlook

      Ratings by demographic groups

      Starbucks has an employee rating of 3.5 out of 5 stars, based on 85,646 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Starbucks employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

      Reviews by job title

      86K reviews
      1.0
      Aug 16, 2019

      The worst job I have ever had

      Barista
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free drinks and food and meeting friendly people

      Cons

      Alright Starbucks. Something has gotta change. CUSTOMER CONNECTIONS are out of control. At my store, you were forced to make very nosy, uncomfortable small talk with everyone at the drive thru window. Don’t stop talking or you’ll hear it from the shift supervisor. I felt so much pressure to keep talking... it led to very uncomfortable customers and it is the reason I quit. I’m all for being friendly but this has been taken wayyyy too far.

      1.0
      Aug 9, 2019

      Corporate is more interested in optics than ethics

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits rich, although employees are often unwittingly taxed on those perks. Lots of coffee.

      Cons

      Abusive managers are not held accountable, even when HR has fully visibility and verifiable and corroborated complaints. No respect for work-life balance if you don't work at the corporate office, in spite of promises that it is central to their beliefs.

      4.0
      Jul 10, 2019

      Fantastic first job with growth opportunities and benefits

      Shift supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Starbucks really cares about their employees. They're the only company I know of that gives PTO, paid sick time, health, dental, and vision insurance, stock options, AND 401(k) to PART TIME EMPLOYEES. Nobody does that! If you are a young person looking for a job that will grow you up as a person and a professional, this place is it. Starbucks will make you into a great employee and will give you skills you can carry with you and use for the rest of your career, wherever you go-- and if you want to stay there forever, you can! There are great growth opportunities, along with leadership development classes and various certificates you can earn to increase your skills and marketability as you go on. I've known so many employees who have been with Starbucks for decades and they have no intention of leaving, which is wonderful, but there's no pressure to do that if you don't want to.

      Cons

      Your personal experience will depend largely upon your manager. I've had 4 managers in my time at Starbucks, and they each set the tone for the whole store. I've had micromanagers and managers who could stand to be a little more hands-on. My advice-- if you end up hating your manager for whatever reason, you can always transfer stores rather than quitting. God knows there's no shortage of Starbucks stores ! Sometimes, Starbucks seems to hire people who are a little unstable or emotionally immature, and then their issues bleed into the rest of the team; and its almost impossible to get fired, too, so once someone awful is part of the team, you're kinda stuck with them until they decide to leave, which can really sour your experience. Communication could be better among the entire organization, at least at the non-corporate level.

      Viewing 430 - 432 of 85,646 Reviews
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      Glassdoor has 91,378 Starbucks reviews submitted anonymously by Starbucks employees. Read employee reviews and ratings on Glassdoor to decide if Starbucks is right for you.