Starbucks reviews

3.5

57% would recommend to a friend

(85,566 total reviews)
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Brian Niccol

34% approve of CEO

42% positive business outlook

Starbucks has an employee rating of 3.5 out of 5 stars, based on 85,566 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Starbucks employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

86K reviews
3.0
Jul 26, 2012

This was a good temporary job

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pay is good. Company is respectful of employees. Coworkers were very friendly. Lots of free coffee. Scheduling was flexible. Part time of 20+ hours and you qualify for cheap health insurance.

Cons

The work can be demanding. Customer service is demoralizing. Seems like there are more terrible store managers than there are good ones.

3.0
Jul 26, 2012
Recommend
CEO approval
Business Outlook

Pros

Flexible working hours, always pay on time, choice between full time or part time job. Good work ethics, sufficient training.

Cons

Too many company policies, dissatisfied with the fact that we also had to clean toilets during our shifts, while also making coffees and working the till.

3.0
Jul 25, 2012
Recommend
CEO approval
Business Outlook

Pros

Starbucks is still a good company to work for; I was there for 7 years. In that time, I easily made several moves to several locations across the country, and never met any resistance for it. The pay was decent, the benefits were phenomenal, and the training was some of the best I've ever seen.

Cons

Since pay at Starbucks is determined by area, different areas make different amounts. This isn't always a bad thing, but the work load does not reflect your pay. If you work in a store in the Boston area, for example, you could work one of the many $35-$40k a week stores, which will see you running around all day performing customer triage to the best of your abilities, and see a certain pay for it. At other stores, in the same area, you could see substantially less customer flow, and still get the same pay. On its own, this isn't too bad, but it's a little disappointing to know that all that extra work isn't worth something.

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