Starbucks reviews

3.5

56% would recommend to a friend

(85,462 total reviews)
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Brian Niccol

32% approve of CEO

40% positive business outlook

Starbucks has an employee rating of 3.5 out of 5 stars, based on 85,462 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Starbucks employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

85K reviews
2.0
Dec 21, 2008
Recommend
CEO approval
Business Outlook

Pros

Working as as Barista is easy and run work. There is not much you need to do to be qualified for this job, other than like coffee and have an outgoing personality. You get to be around coffee all day and taste test things. You receive a pound of free coffee every week or a package of tea. It gives you a chance to sample just about everything. Getting to know the customers is fun. The managers are usually decent enough to understand you and be flexible. You work with many students and younger people and thus the work environment is fun.

Cons

You are on your feet every day, all the time. When you work an 8 hour day, you are given one 10min break and one 30min break. It's not much of a break, but rather a chance to rest your feet for a little while or stuff your face with a quick bite to eat. Managers usually look down on workers because the turn over rate is so high and don't really expect you to stay long. As a result, people don't stay very long. Although the coffee machines have the ability to create fantastic coffee, the limited training that you receive makes it almost impossible to create the great coffee that you could.

4.0
Dec 21, 2008
Recommend
CEO approval
Business Outlook

Pros

job security, store morale fun, respect. Guiding principles and missions of sbux

Cons

experiences are very different depending on your store manager. Starbucks sets the guidelines and expectations but you have to answer to your store manager on a daily basis and preform to your current store managers expectations. This means depending on your manager you may feel obligated to take home work to complete during your time off in order to keep your manger satiisfied with your perfomance. Other managers highly enforce time work is time paid and work life balance

2.0
Dec 19, 2008
Recommend
CEO approval
Business Outlook

Pros

For some it appears to be a good safe place to work even though they put in a lot of overtime. No way to get extra time off, but to put in more years of service. Many employees LOVE the job. It is a corporate environment so one must be prepared for that. The glory days are gone and stock options etc. will not provide the incentive they once held. The current economy will also make it harder to move up or transfer to other markets.

Cons

Few hours to actually manager your business. A lot of hoops to jump through to get anything done can be a source of frustration. The retail world sucks as does calling out ridiculously modified beverages that can not really be called coffee anymore 1/2caf, triple, grande 2 pump mocha, 2 1/2 pump white mocha + 1 pump sugar free cinnimon dolce syrup, macchiato style, breve, 182 degrees, with light whip and chocolate sprinkles...says it all doesn't it?

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