Starbucks reviews

3.5

57% would recommend to a friend

(85,526 total reviews)
avatar

Brian Niccol

34% approve of CEO

41% positive business outlook

Starbucks has an employee rating of 3.5 out of 5 stars, based on 85,526 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Starbucks employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

86K reviews
4.0
Sep 15, 2015

Starbucks

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Starbucks took care of me while in college--paid me just enough to make sure I couldn't get a job with similar responsibilities for more pay. The flexible scheduling made it possible to work full time and attend school.

Cons

There is no connection between a store and the company at large. The district managers rotated in and out routinely, so everyone in a store was basically anonymous to middle and upper management.

5.0
Sep 10, 2015

Store manager

Recommend
CEO approval
Business Outlook

Pros

I loved being a store manager. Starbucks is a great company to work for. Many benefits! Customer connections really make the job amazing

Cons

Store manager is the hardest position because you are not only running the business but also have to work as a barista as well. Finding time to do your scheduling and admin is hard while still working on the floor 36 hours.

3.0
Sep 9, 2015
Recommend
CEO approval
Business Outlook

Pros

Excellent benefits, 401k, weekly mark outs, free food and drink while working, friendly people to work with. There's an answer and resource for everything.

Cons

Upper management doesn't care, find a good manager and be their barista and you will be happy. Don't have any hopes of promotion because that doesn't happen internally. No awards or celebrations of achievement (my store broke and became a two million dollar store for 5 years with no mention). Managers are made to feel less than at every opportunity. It's not a supportive environment it's a "find the fault" environment. As a manager you leave every day feeling like you are bad at your job even while succeeding in every aspect of measurement. Pay is disgusting, and even worse with reviews being taken away. There is zero work life balance, often even for shift supervisors, especially for management. They recently started forcing managers to have an employee appreciation day, which is so pathetic. Also as a customer (employee off duty) you'll find NO ONE can make your drink...something is going very wrong and they need to fix it. Awful names on cups was a cute "idea gone wrong" but it was only the beginning of the downslide I believe. Unfortunate for such an inspiring idea of a company.

Viewing 256 - 258 of 85,526 Reviews

Glassdoor has 91,248 Starbucks reviews submitted anonymously by Starbucks employees. Read employee reviews and ratings on Glassdoor to decide if Starbucks is right for you.