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      Starbucks

      Engaged Employer

      Starbucks reviews

      3.5

      57% would recommend to a friend

      (85,526 total reviews)
      avatar

      Brian Niccol

      34% approve of CEO

      41% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.7

      Compensation and benefits

      3.3

      Culture & values

      3.3

      Career opportunities

      3.2

      Work/Life balance

      2.9

      Senior management

      Starbucks has an employee rating of 3.5 out of 5 stars, based on 85,526 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Starbucks employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      86K reviews
      2.0
      Aug 14, 2015

      Okay, but beware when you leave.

      Product manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      You can take time off when you need to. Most of the people there really care about their fellow employees. Was happy most days working there.

      Cons

      Decision by committee leads to hesitation. We changed process almost weekly to where people were not sure what their job was anymore. Starting to bring in former Amazon employees to wreck the culture. They will refuse to pay your vacation when you leave the company, not sick time or personal time, but your vacation time. Was told I needed to give them 4 weeks notice when I left the company (this is not Europe). Pay was 15% below market value and was told it was fair. Some serious backlash when I told them I was leaving with verbal abuse.

      4.0
      Jul 19, 2015

      Intense, stressful, but otherwise a good job.

      Barista trainer
      Recommend
      CEO approval
      Business Outlook

      Pros

      1. Generally speaking, management is wonderful. Some stores aren't that way, but you'd have to be pretty unlucky to end up at one of those. 2. Company values are some you can appreciate too. Starbucks has an open coaching policy. Anyone can coach anyone on anything, and it is used as a helpful maneuver to remind partners of standards, etc. Most companies will use it as punishment, but Starbucks coaching is meant to help you, not hurt you. 3. EVERY COMPANY SHOULD DO THIS: they train their management from the very bottom as a barista to the level they will be working. We trained our state-level regional manager at my store.

      Cons

      I'd like to point out initially that I work at a somewhat high volume store. Don't let these cons scare you away if you want to work at Starbucks - the overall environment is worth it if you can deal with the following: 1. Every store is incredibly inconsistent. As a barista/shift supervisor or anyone who directly deals with customers it is difficult to explain to some customers that the other store is supposed to be charging them for soy milk, or something of that sort. 2. Customers tend to expect you to work faster than some people's hands can move. Working here puts you under a lot of pressure and you have to work very well with people staring you down. 3. Most stores I've encountered aren't up to current standards. A huge factor is they are constantly changing. This is not a bad thing necessarily, but with so many stores not keeping every partner up to date or are just not well-informed, it rounds back to the inconsistency.

      Viewing 259 - 261 of 85,526 Reviews
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      Glassdoor has 91,248 Starbucks reviews submitted anonymously by Starbucks employees. Read employee reviews and ratings on Glassdoor to decide if Starbucks is right for you.