Does State Collection Service pay their employees well?

According to anonymously submitted Glassdoor reviews, State Collection Service employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at State Collection Service. This rating has improved by 19% over the last 12 months.

How satisfied are employees working at State Collection Service?

75% of State Collection Service employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated State Collection Service 4.1 out of 5 for work life balance, 4.2 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at State Collection Service?

Customer Service Representative (12) , Collections Specialist (8) , Healthcare Customer Service Representative (7) , EBO Representative (5) , Collection Specialist (4) , Collector (4) , Customer Service Representative (CSR) (4) , Team Lead (4) , Debt Collector (3) , Supervisor (3) , Collections (2) , Customer Service (2) , EBO (2) , Health Care Customer Service Representative (2) , Patient Service Representative (2)

What are the pros of working at State Collection Service according to real employee reviews?

"Good training and nice physical environment" ((in 6 reviews)); "Employees are great." ((in 5 reviews)); "It was fun and enjoyable but beware of your co workers and HR" ((in 4 reviews)); "Like a family, good pay, and flexible schedules" ((in 4 reviews)); "Good bonus if you can follow hippa and fdcpa." ((in 3 reviews))

What are the cons of working at State Collection Service according to real employee reviews?

"The main con is low pay with the amount of work and expectations" ((in 6 reviews)); "Communication is a dead lock." ((in 4 reviews)); "Horrible managers from the top to the bottom" ((in 3 reviews)); "They bounce you to person to person (and the Supervisors had to literally beg or bribe people to train, which was a bit uncomfortable and unprofessional)." ((in 3 reviews))

What are the top reviewed State Collection Service locations?

Madison , Beloit , Geneva , Milwaukee , Houston , West Allis , Chicago , Rockford , Janesville , Wisconsin Rapids , Charlotte , Muncie , Lehigh Acres , Hollywood , Miami , Charleston , Woodbury , Florida , Wiscon , Texas

State Collection Service reviews

Item: State Collection Service
Rating: 3
Author: Former employee - Collections Specialist

3.9

75% would recommend to a friend

(17 total reviews)

Timothy Haag

84% approve of CEO

68% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (17 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

17 reviews

Reviews about "Culture"

Return to all reviews

3.0

Jan 19, 2016

So, so

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

My manager is great at exposing me to new projects and duties that increase my skill set.

Cons

Non-collection employees are rarely recognized or praised for their work. Communication is a dead lock. Sometimes seems like you need an army to get any issues resolved. There are a lot of people who seem to have no idea what they are doing. Not sure why managers do not require them to have additional training or change their job duties after multiple complaints have been voiced. Gets to the point where it's like, does my voice really matter?

3.0

Feb 23, 2015

Decent company, but draining job

Collections specialist

Recommend

CEO approval

Business Outlook

Pros

Ongoing training, new leadership academies launched for promotional growth, large spacious offices, ability to work many over time hours but I believe that's no longer offered from people I still talk to there. matching 401K and decent health insurance. management always has a listening ear and easy to get along with, same with co-workers. Opportunities to cash in on relatively easy bonuses and OT hours.

Cons

Hours (Don't know where all the flexible scheduling reviews came from). I started at 7 am at times and left at 11 pm at times although some of this was optional overtime I took on, but you do have to work days, nights and weekends. Job can get very monotonous and very boring. Dealing with close to 150 inbound and outbound calls a day. Dealing with demographics and very aged accounts that are very difficult if not impossible to collect from and then being held accountable for stratospheric net fee goals that can lead to job termination and did for many reps. Automatic call dialer that has always been and will always be slower than a turtle in mud. Success is based more on luck and which client your handed and not individual skill.

Viewing 16 - 17 of 17 Reviews

Jobs at State Collection Service

Health Care Customer Service Representative

Health Care Customer Service Representative

Collections Specialist

Collections Specialist

Client Service Account Specialist