State Farm reviews

3.4

52% would recommend to a friend

(19,802 total reviews)
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Jon Farney

50% approve of CEO

46% positive business outlook

State Farm has an employee rating of 3.4 out of 5 stars, based on 19,802 company reviews on Glassdoor which indicates that most employees have a good working experience there. The State Farm employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

20K reviews
2.0
Sep 8, 2018

Claim Specialist

Recommend
CEO approval
Business Outlook

Pros

Salary and raises are above-average for industry. OT pay

Cons

Workload is beyond unreasonable. Moral is low. New model shows no appreciation or respect for employees. Company lied to employees from the beginning of the reorganization. Company represents that all of the changes are for better customer service, but good customer service is impossible with the model.

1.0
Aug 23, 2018

Auto Claim Specialist

Recommend
CEO approval
Business Outlook

Pros

There used to be pro's, but not when they fired me after 17+ years

Cons

No appreciation for the hard work people do everyday on the front line.

1.0
Jun 4, 2018

Employees Are Not Valued

Recommend
CEO approval
Business Outlook

Pros

The buildings are physically safe. My chair is comfortable.

Cons

State Farm is all about APPEARING to bend over backwards for agents and customers. Don't get me wrong, I fully support customer service and offering a quality product. At the same time, though, State Farm does not remotely consider internal employees as customers. Pay, benefits, and paid time off is WELL below industry average. Management actively destroys department processes, then cracks down because results aren't what they should be. As a by product of poor results, EVERYONE gets poor bonuses and raises, even if that employee is a high performer and/or works in a successful department. Growth is non-existent, competition creates a highly negative work environment, and this place is basically a joke.

Viewing 364 - 366 of 19,802 Reviews

Glassdoor has 21,195 State Farm reviews submitted anonymously by State Farm employees. Read employee reviews and ratings on Glassdoor to decide if State Farm is right for you.