State Farm reviews

Everything we do is monitored and measured. Metrics and time spent in each work type is recorded daily. Underwriters used to have more decisionmaking duties, but now we're separated into different responsibilities and becoming less and less effective and knowledgeable in the overall underwriting process. In addition, management really stepped up during the pandemic and allowed work from home. Employees proved we could do it and succeed, but now so many people who want to continue to work from home are told we're going back to the office in July 2021. Many teams are comprised of members across different zones who will never be face-to-face, so why make people do something when they're apprehensive or unhappy?

Too much focus on metrics all day long, expected to do more in fewer hours, inconsistent management within departments. Rare positive feedback from management - metrics are used in a negative way and employee morale is low. Little opportunity for advancement unless you “buddy up” to the right managers.