Pros
Fantastic people who are, unfortunately, leaving the company in droves. Either by force or by choice. But the result is the same. Benefits are good, especially if you stick around long enough to be vested in the pension program.
Cons
Continuous focus on the bottom line with zero consideration for employees' and, worst of all, customers' needs. Employees in hub environments are subject to horrible pay and scheduling with split weekends being the norm. Making employees swipe out to use the restroom is embarrassing. State Farm used to be better than this. The lean experiment has failed miserably, reducing formerly high-skilled, professional roles to segmented task-driven hourly jobs. New employees roll in and out at an astonishing rate because pay and potential growth are not enough to keep most around. In some areas, turnover is 100% every six months. Because if you can make better money at the mall, most people will take it. Customers are no longer valued for their tenure either and instead are sent through a labyrinth of 'processes' designed to maximize the bottom line. Customer experience surveys continue to plummet with no change in direction from management. Soon, State Farm will be another GEICO, a revolving door of mediocre risks who leave as quickly as employees do.
