State Farm reviews

Very number Driven which is causing the customer service satisfaction level to fall. No longer a stable career as many layoffs are in process.

1. The company is in a constant state of reorganization. Upper Management told everyone in 2013 that there would be a 5 year reorganization period while they shut down several offices. Then in 2017, they changed their mind again and stated that the organization will last another 4-5 years and even more offices were going to close. A lot of people moved to locations that the company stated was safe, only to learn one year later that the "safe" location was actually closing. 2. Inability to get time off. Management constantly under-hires, then rejects vacation requests because of "capacity" issues. It's really stupid. 3. If you're not in their 3 Hubs...PHX, DAL, ATL, you can forget about any HR support. They are not interested in helping you in any sort of way. 4. They claim they support continuing education for their Claim Reps, but if you ask to take some classes to be ICAR certified, they will quickly deny financing that request. 5. It's an organization that's all about inside-the-box thinking. They don't encourage any new ideas. 6. If you're not in one of the 3 Hub locations, you can forget about career advancement. You'll just stay where you are and do cleanup work until your location closes. 7. State Farm used to be one of the few claims operations with a lot of Spanish, Korean, Mandarin Chinese, Cantonese Chinese and Vietnamese in-language reps. This was used as marketing as a differentiating factor vs other insurance companies. However, they soon decided that wasn't important and initiated more reorganization. The one competitive advantage they can, State Farm decided to end that. Overall, it's a company that in recent years, lied several times to their workers about their plans. Instead of focusing on operation improvements, they chose instead to focus on marketing.