State Farm Associate-Claims Support/Claims Support Associate reviews

The company used to be great to work for when I first started 5 years ago. After the restructure they claim they want to keep as much talent yet they expect an employee to move themselves and their family 1000 miles plus with no relocation assistance within 30 days. That is an unrealistic expectation. There are a lot of unanswered questions that are not being answered. This company does not care about their employees anymore and this has caused the morale to go extremely down. They have hired people to do the work however they are not properly training them to do their job. The company seems to be at a lost as to why customer satisfaction is down and they are losing policyholders. The answer is you don’t really want to keep the talent that you have. You rather hire an inexperienced person off of the street and pay them at a lower rate instead of paying for those who are willing to adapt and relocate to stay with the company.

-Extreme levels of micromanagement, endless metrics and newly hired employees are too intimidated to make decisions on their own -Quality of new hires are getting worse and worse, no experience to do the job and training is too generic to help when the adjuster gets on the floor. -Bonuses and annual raises have been decreased greatly over the past three years. -Sick time and PTO plan is below industry average. -Pay rates are below industry average. -If you end up in a department that is poorly staffed you will not be able to move to better opportunities in the company. -Terrible work life balance with mandatory overtime. They are trending to be the industry average in regards to their employees and customers, instead of being industry leading. while still be the highest priced preferred policy in the market.